Call Transfer not Working
# support
a
When trying to transfer a call I get the " Exiting meeting because room was deleted " error. See call id 663f976b-28be-409e-827a-8160e8606957 or d1761b80-8287-41fe-9c53-f0943397653a. I get the exact same error if I choose models from Anthropic or Google see this call id d1761b80-8287-41fe-9c53-f0943397653a https://cdn.discordapp.com/attachments/1328682507755061301/1328682508182618112/image.png?ex=67879783&is=67864603&hm=d245e735ace5817258d40e0605905ed96c1bb6ea3a17215bf2e73ed14351576e&
v
@Armando I'm sorry to hear that you're experiencing issues with transferring calls. It seems like there might be a problem with the room setup or the call transfer process itself. To assist you better, could you please provide more details about the steps you're taking to transfer the call and at what point you encounter the error? This will help me understand the issue more clearly and guide you towards a resolution.
You can continue this conversation by mentioning me in the message.
a
it's a trivial setup, I have a simple script and set the forwarding number in the UI @Vapi
v
@Armando Thank you for the additional information. If you've set the forwarding number in the UI and are still encountering errors when transferring calls, it could be an issue with the system recognizing the room or with the forwarding process itself. To troubleshoot this, please ensure that: 1. The forwarding number is correctly entered and formatted in the UI. 2. The script you're using is correctly handling the transfer command. 3. There are no issues with the service providers for Anthropic or Google models that could be affecting the call transfer. If everything seems to be in order on your end, this might require further investigation from our support team. Please ask support for more info on this, and provide them with the call IDs you've mentioned so they can look into the logs and determine the cause of the issue.
s
Hey, you can forward the call from web call to mobile call. You will need to attach it to a phone number, then you can do it.
c
I'm in the same boat, I'm using Twilio if that helps or matters