Files uploaded: empty
# support
r
I uploaded several files in the past few days from the dashboard (dashboard > files > drag&drop), but today while uploading the files I noticed that they are empty when I download them and also when I open the file url from the browser, I don't understand why
v
@Rix I'm sorry to hear that you're experiencing issues with uploading files. It sounds like there might be a problem with the file upload process. To help you better, I'll need a bit more information: 1. Can you confirm if the files were complete and not empty before you uploaded them? 2. Have you checked if the issue persists with different file types or sizes? 3. Is there any error message displayed when you upload or download the files? 4. Could you try uploading a small test file now to see if the issue is still occurring? Once I have this information, I'll be able to assist you more effectively. If the problem continues, it might be best to reach out to our technical support team for a detailed investigation.
You can continue this conversation by mentioning me in the message.
r
the uploaded files contain data. I tried with various file sizes, only txt files. I have no errors while uploading. Even with small files the problem persists
if i upload pdf files it seems to work, but txt doesn't work, always empty if i upload txt
s
@Rix can you share the fileIds so I could take a look?