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Call Concurrency ⚠
# support
m
As others have shared, my account hit concurrency limit and will not allow calls to go out despite having purchased additional lines. My org is 404fd504-4995-4185-ac93-1ea69bda4ceb
v
message has been deleted
@Marketeer I'm sorry to hear that you're experiencing issues with the concurrency limit. To assist you further, could you please provide me with the unique identifier (ID) for one of the calls that was affected by this issue? This will help me look into the problem more specifically.
You can continue this conversation by mentioning me in the message.
m
Calls through api that hit concurrent limit do not generate a call ID
v
Got it. Tagging @User for additional help.
m
@User can anyone help?
Still can’t make any calls!!! Pls help
@Shubham Bajaj 🙏🏻
s
@Marketeer your concurrency limit has been waived off, as spoken earlier please initate calls with artificial delay of 1 second.
m
Thank you so much @Shubham Bajaj is that something i do in the api?
s
No it's related to your workflows, nothing to do with our API.
m
@Shubham Bajaj we have this problem again can you please help?
s
@Marketeer try now, the limit has alreayd been reset.
m
Ok thank you! I already purchased more lines, is there anyway to know what I need to keep this from happening?
s
@Marketeer As of now, there is no way to know about the concurrency limit, but we are working on this project as well.
m
@Shubham Bajaj concurrency hit again 😦
s
@Marketeer can you try again, make sure to hit calls in gap of 1 seconds atleast and always one less than your current concurrency limit.
m
Ok ty
@Shubham Bajaj i was doing batches of 5 every 5 minutes (of course this is for multiple clients)
@Shubham Bajaj I’m still getting the concurrency error
Sorry to keep bugging.
@Shubham Bajaj we still can’t get any calls out. Is there a way to manually clear our lines?
s
You have hit more calls than your allowed limit.
m
What does that mean? On my whole account?
s
@Marketeer can you share the orgId?
m
@Shubham Bajaj 404fd504-4995-4185-ac93-1ea69bda4ceb
s
@Marketeer its already reset, wait for 10 minutes.
m
Thank you!!
@Shubham Bajaj it’s been 20 mins and triggered a single call and this is still erroring out.
s
@Marketeer you can try now, it will work if doesn't do ping me.
m
@Shubham Bajaj same error
I would love to avoid this going forward @Shubham Bajaj but i purchased 5 more lines last week and seems to have had no effect?
s
@Marketeer I have reset the limit twice on your organization ID and shared it with the team. However, you will need to wait for some more time. I apologize for the inconvenience caused.
m
Ok
a
I have exactly the same issue, org ID 3edef96f-cb3d-46a7-993b-ef034499b8a0
s
@AdeB this issue is resolved for you.
@Marketeer checking if concurrency limit has been reset for you?
m
Yes looks like it has for now thank you! @Shubham Bajaj
@Shubham Bajaj @AdeB limit got hit again even after we put multiple safeguards on our side and slowed things beyond advice
Ok this was actually one of our clients fault, they put their leads in the wrong workload and triggered like 500 calls at the same time 🤦‍♂️. If you can clear it for us we’d appreciate I’m so sorry.
@Shubham Bajaj concurrency limit already hit today after only about 10 calls…. Triggering 10 seconds apart. :-(.
Hi @Shubham Bajaj sorry to bug you about this what seems like every day. But we hit the limit again. Our calls are spaced out with a 5 second buffer before the webhook and AFTER the webhook, and we are still hitting it.
Any solutions? We hit the limit, then it clears after a few minutes, but we shoujld be able to call more than 2 leads per minute thats crazy… especially after buying additional lines. @Shubham Bajaj
s
@Marketeer Your calls length is greater than > 30 seconds and when you hit 2CPM means 10CP5M which means if your existing calls are still in continuation so every 11th call from 6th minute will be dropped. @Marketeer BTW what's your concurrency limit and avergae call duration?
m
Limit is 15, average call is like 2 mins @Shubham Bajaj
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