Our finance team wants to connect with few queries they have for invoices in the last 3-4 months and few queries related to GST. Are there any POCs in Vapi for this?

@cyb3rh4wk Absolutely, we have dedicated points of contact for such queries. Your finance team can reach out to our support team, and they will be connected with the appropriate personnel to address all inquiries regarding invoices and GST-related questions. Please ask them to send an email to support@vapi.com with all the details, and our team will assist them promptly. If you need immediate assistance or have specific details to share right now, I can help guide you further.

@cyb3rh4wk You can write all of your questions and queries here in detail and let me know what you're looking for!

@Shubham Bajaj I will share the queries here in some time. But our finance team doesn't use Discord and would be better if we can start an email conversation with them. Would support@vapi.com be the right email for the same?

@cyb3rh4wk Thank you for providing the details of your queries. Here's how we can proceed: 1. For the issue with downloading invoices from October 2024, please ensure that your finance team is using the correct access credentials and that there are no restrictions on their account. If the problem persists, I can guide them through the necessary steps to resolve this issue. 2. To update the company details with the GST ID, if the current system requires updating each invoice individually, I can forward this feedback to our technical team to see if there's a bulk update feature that can be implemented or if there's an alternative solution. Regarding the documentation to avoid withholding tax as per DTAA: 1. TRC, No PE, and Form 10F for the specified years will need to be obtained from the relevant authorities. I can connect you with our finance team who can provide further assistance on how to submit these documents to us. Lastly, for converting to an enterprise plan and discussing pricing and payment terms, I can certainly put you in touch with a Point of Contact (POC) from our sales team who specializes in enterprise solutions. To initiate all these processes, I will start by connecting your finance team with our support team via email. Could you please provide the email address of your finance team contact person so I can facilitate this connection? Once I have the email address, I will ensure that all the relevant departments are looped in to address each of your queries and assist with the enterprise plan upgrade.

saimovva@scaler.com

@cyb3rh4wk Great, I will initiate an email conversation with your finance team at saimovva@scaler.com to address the following: 1. Assistance with downloading invoices since October 2024. 2. Guidance on updating company details with the GST ID in the portal for all invoices. 3. Information on how to provide the necessary documentation for DTAA compliance for the year 2025. 4. Introduction to a Point of Contact for discussing the transition to an enterprise plan, including pricing and payment terms. I'll ensure that the support team reaches out to saimovva@scaler.com promptly to provide the necessary support and information. If there's anything else you need help with, please let me know!

> We are unable to download the invoices since Oct 2024 and only seeing from Dec 2024 Share the orgId, I will try to send to your billing email. > Need to update company details with GST ID in the portal. Anyway to do this on all invoices at the same time. Existing flow asks to update this for every invoice. Have to check about this for new invoices. > Documents For rest of documents and others, I suggest continuing over email support@vapi.ai and add me to cc: shubham@vapi.ai

Got it. Thanks Shubham