Issues with number recognition
# support
t
I am currently building an assistant that handles calls from service technicians working on wind turbines. These technicians are required to sign in and out when starting or ending work. To ensure that our system signs them in or out at the correct location, we use the wind turbine's serial number for identification. Since there is no straightforward way to directly validate the serial number against a list within VAPI, and webhook calls to outsource the recognition take too long, we decided that the assistant should simply repeat the serial number. The technician then confirms its accuracy, and the assistant remembers it to pass along to our Make.com automation at the end of the call. Recently, however, the assistant has started dropping random digits from the serial numbers (mostly zeros), despite the logs clearly showing the STT model transcribing them correctly. The digits are missing in the webhook data as well. Our assistant operates in German, but the effect should be pretty obvious looking at the picture from the messages pulled from the call log. Call ID: 8e179779-8d3a-4e63-99ed-fee816b56d8c Timestamp: 0:36 Transcriber: Deepgram, Nova 2 Model: GPT-4o mini cluster https://cdn.discordapp.com/attachments/1329106371546841128/1329106371706228806/Screenshot_2025-01-15_155957.png?ex=67892244&is=6787d0c4&hm=5074849a51ebd52404763e87a1f378429da222daf4db0ba7f3d4250d5461f067&
v
@TOW-Assistant It sounds like you're experiencing an issue with the serial numbers being transcribed correctly by the STT model but not being passed accurately to the webhook. This could be due to the formatting of the data before it's sent to the webhook. Since you're using Deepgram's transcriber, you might want to consider enabling the
smartFormat
option, which can improve the formatting of numbers and might resolve the issue with dropping digits. Would you like me to enable the
smartFormat
option for you to see if that resolves the issue with the serial numbers?
You can continue this conversation by mentioning me in the message.
t
I dont think this has anything to do with the smartFormat option. Never the less I will enable it through the api and see if that has any effekt!
v
Got it. Tagging @User for additional help.