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Hi need the SIP trunking configuration for 3CX my ...
# support
r
Hi need the SIP trunking configuration for 3CX my phone system
please get support
v
message has been deleted
@ron 12 Certainly! To configure SIP trunking for your 3CX phone system, you'll need to gather some specific information from your SIP trunk provider, such as: 1. The SIP server or proxy address. 2. The port number (usually 5060 for non-encrypted traffic and 5061 for encrypted). 3. The SIP username and password (if authentication is required). 4. The number of simultaneous calls your trunk supports. 5. Any specific codecs that the provider requires or recommends. Once you have this information, you can follow these general steps to configure your 3CX system: 1. Log in to your 3CX Management Console. 2. Navigate to "SIP Trunks" and click on "Add SIP Trunk". 3. Select your country and provider from the list, or select 'Generic' if your provider is not listed. 4. Enter the necessary details provided by your SIP trunk provider. 5. Define your inbound and outbound rules according to your business needs. Please note that these steps are quite general. For detailed instructions, it's best to refer to the 3CX documentation or contact your SIP trunk provider for specific configuration guidelines. If you need further assistance with the configuration, please provide the details of your SIP trunk provider, and I can give you more tailored instructions.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
r
@User
I need vapi account details, authentication and related details for SiP trunk creation
please get back to me asap
n
I need to speak to a person
s
@Noel Roby @ron 12 Please refer to the following guides that demonstrate how to establish a connection with your SIP provider: https://vapi.notion.site/SIP-104008c8393f80feaeb7de8ca19565ed Note: While these guides use Twilio as an example, the process remains consistent across other telephony providers. Please don't hesitate to reach out if you require additional assistance.
n
Sure will follow this anything else we should to know to connect it to our exact account or everything is in this notion
Cause I’ll be forwarding this to my tech team
Just wanna make sure they all the info
Ps they will be connecting from 3cx
Hi?
@Shubham Bajaj
@User
I need my api keys
r
@Shubham Bajaj are you still there
n
Hi
I’m having this issue pls check
@Shubham Bajaj
@User
Hi?
s
@ron 12 @Noel Roby You cannot send requests directly to our IP addresses. Instead, you must send inbound requests to sip.vapi.ai. All requests and traffic to our IP addresses have been blocked. For a more detailed analysis of the issue, please share the PCAP file.
@ron 12 @Noel Roby Please share the PCAP file for better help.
n
Hi ok will do
Our development team will be back tmr
Anything else we need to know and when will you guys be able till will you be there tmr
Hi @Shubham Bajaj
here is the pcap file
@Shubham Bajaj
pls i would really appreciate your urgent support
@User
@User
s
n
hi
@Shubham Bajaj
what do i fill here
s
@Noel Roby Just fill out any username and password in lowercase using only English letters, it will work.
n
@Shubham Bajaj
i booked a call on your calendly
were waiting for you
c
hi this is harish for 3cx support side
n
@Shubham Bajaj
Hi Shubham any update from your team
@Shubham Bajaj
s
@Noel Roby you're seeing invalid credentials, it could mean the SIP address wasn’t set up correctly. * To troubleshoot* - Use the SIP-URI username instead of arbitrary ones. **Example**: If your SIP URI is sip:1111212@sip.vapi.ai, use 1111212 as the username. - Pass any dummy password, and ensure they’re reflected in the Authorization header. - Use a tool like curl or another SIP testing tool to manually send an INVITE with your desired Authorization header and validate the response. (optional) - If nothing works, share the generated SIP request and logs with me so I can verify the exact headers and responses being sent and received."
f
Hi, I contine receiving SIP 401. I uploaded the INVITE SECUENCE
s
Create a new #1211483291191083018 ticket and share the complete over there with type of call if outbound share call id else share the PCAP file
Also ping me over your ticket.
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