pipeline-error-eleven-labs-blocked-content-against...
# support
a
Got this error when testing through web UI. No idea what caused it. Can you advise? Call ID: 7a1bfa56-9d84-45bc-9d05-d1c64c9eb0b5
v
@amir Of course, I'd be happy to help you with that. To assist you effectively, could you please provide me with the specific error message you received? This will help me understand the issue better and guide you accordingly.
You can continue this conversation by mentioning me in the message.
a
@Vapi pipeline-error-eleven-labs-blocked-content-against-their-policy
v
@amir I understand that you've encountered an error indicating that the content has been blocked due to it being against Eleven Labs' policy. This typically means that the content you attempted to process with the voice API contains material that violates the terms of service or acceptable use policy of Eleven Labs. To resolve this issue, please review the content you are trying to process and ensure that it complies with Eleven Labs' content policies. Remove or modify any content that could be considered inappropriate or against the guidelines provided by Eleven Labs. Once you've made the necessary changes to your content, you can try resubmitting it through the API. If you believe this is a mistake or if you need further clarification on the content policy, it would be best to reach out to Eleven Labs' support team for assistance. If you have any other questions or need additional support, feel free to ask.
a
There's no inappropriate content at all
@User could you take a look please?
s
@amir Please try again. This issue should be resolved now as it was originating from ElevenLabs.
a
Ok will try, thanks