Agent stills not hanging up calls
# support
m
Log info: Assistant ID: c9717764-2d17-442c-a6ff-08f2507a814d Call id: 1912a557-5e16-47ea-a556-683cf2e9d9e6 after: 05:15:28:503 I expect agent hangup call, but doesn't I tryed the following: - Remove knowledge base (as requested) - Upgrade LLM - setup a specific word before hangup instruction (agent ALLWAYS says the word, but dont hangup) - Specify the use of 'endCall' function on prompt - Indicate to "hangup" on prompt - Combinations of previous But agent stills not hanging the calls
v
message has been deleted
@Marcos Ramírez I'm sorry to hear that you're experiencing issues with the hangup functionality. It seems like you've tried several troubleshooting steps already. To assist you further, could you please provide me with the phrases you've set up in
squad.members.assistant.endCallPhrases
that should trigger the call to hang up? This will help me understand the situation better and provide you with a more accurate solution.
You can continue this conversation by mentioning me in the message.
m
Please @User check this.
v
@Marcos Ramírez Please ask support for more info on this.
s
@Marcos Ramírez you can do either of the following: [1] Say: "Goodbye" and trigger the
endCall
function. [2] - Say: "Goodbye". - trigger the
endCall
function. [3]
Copy code
json
{
  "type": "endCall",
  "messages": [
    {
      "type": "request-start",
      "content": "message-here"
    }
  ],
  "function": {
    "name": "customEndCall"
  }
}
Lastly it's recommended to keep the prompt length around 2000-2500 tokens, anything more than this will have effect on performance.
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