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# support
s
hello i want to connect my own phone number +971 in UAE but i can’t find how to
v
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You can continue this conversation by mentioning me in the message.
@sinbad Hello! I'd be happy to guide you through the process of connecting your UAE phone number to our service. Here's what you need to do: 1. Make sure you have your phone number and the necessary credentials that you retrieved earlier. 2. Go to the import section on our platform and enter your phone number along with the credentials. 3. Once imported, you will be directed to the phone number detail page where you can configure your phone number. 4. After configuration, your number will be ready to be attached to an assistant for making and receiving calls. If you're already on the phone number detail page and need assistance with the configuration, could you let me know what specific help you need?
Got it. Tagging @User for additional help.
s
is it ok if I don’t have a twilio account ?
v
@sinbad Absolutely, it's okay if you don't have a Twilio account. Our service is designed to work with various providers and not just limited to Twilio. If you have your own phone number from UAE and the necessary credentials, we can proceed to connect it to our Voice API. If you need further assistance with the process or have any other questions, feel free to ask!
s
what do you mean by necessary credentials
v
@sinbad By necessary credentials, I'm referring to any specific information or authorization tokens required to connect your phone number to our Voice API service. This typically includes: 1. **API Key**: A unique identifier that allows you to interact with the API. 2. **API Secret**: A secret key that is used in conjunction with the API Key to authenticate requests. 3. **SIP Information**: If your number is SIP-enabled, you might need SIP domain, username, and password. 4. **Carrier Details**: Information about your phone number's carrier that might be needed for configuration. These credentials ensure that the API can securely access and manage calls for your phone number. If you're unsure about what credentials are needed or how to obtain them, please let me know, and I can provide more detailed assistance.
s
where do I get these
v
@sinbad To obtain the necessary credentials to connect your phone number to a Voice API, you typically need to follow these steps: 1. **Contact Your Carrier**: Reach out to your phone number's carrier or service provider in the UAE. They can provide you with the details needed to enable API access or SIP trunking if required. 2. **API Key and Secret**: If the carrier offers an online portal, you may be able to generate an API Key and Secret from within your account settings. 3. **SIP Credentials**: For SIP-enabled numbers, the carrier will provide you with SIP domain, username, and password, which you'll use to configure your number with the Voice API. 4. **Documentation**: Review any available documentation from your carrier regarding API integration, as it will often contain the necessary steps to retrieve your credentials. If you need assistance with this process or if you're unsure how to contact your carrier, please let me know, and I can offer more specific guidance.
k
@sinbad - were you able to figure this out?
s
Hello still not I am trying to get these info from the carrier
a
Heysinbad Thank you for creating the ticket! A member of our team will reach out to you shortly.
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