https://vapi.ai/ logo
Join Discord
Powered by
Inbound call not getting assistant
# support
l
I have had this voice assistant running for a few months. When I added another assistant. The first assistant stopped being able to answer inbound calls. I get this error when call - vapi assistant error couldnt get assistant either set the assistant id on the phone number The number is assigned to the correct assistant. Assistant is in production so any help would be good. I’ve tried creating a new assistant and assigning the number to the new assistant and still no luck. It seems as if the assigning of an assistant to the number isn’t sticking. Please advise Lendell McGhee Nerds MD
v
message has been deleted
You can continue this conversation by mentioning me in the message.
@lendell_thenerd Hello Lendell, I'm sorry to hear you're experiencing issues with your voice assistant setup. It sounds like there might be a problem with the way the assistants are being assigned to phone numbers in your system. To help resolve this, I would suggest the following steps: 1. Double-check the configuration in your system to ensure that the phone number is indeed assigned to the correct assistant ID. There might be a need to refresh or update the settings to reflect the changes properly. 2. Verify that the assistant's status is active and that it's not encountering any other errors that might prevent it from handling calls. 3. If you have access to logs or any debugging tools, review them to see if there are any additional details about the error that could help pinpoint the issue. 4. Ensure that your server is correctly handling the 
assistant-request
message and responding with the appropriate JSON object containing the assistant. The server's response is crucial for VAPI to retrieve the correct assistant based on the caller's phone number. 5. If you've recently made changes to your system, consider rolling back to a previous stable configuration to see if the issue persists. This can help determine if the problem is related to recent changes. 6. If none of these steps resolve the issue, it may be necessary to reach out to the support team with detailed information about your setup and the steps you've taken so far. They may need to look into the system more deeply to identify the cause of the problem. Please try these steps and let me know if the issue persists. If you need further assistance, don't hesitate to ask.
l
Yes I have tried all this.
v
@lendell_thenerd I understand that you've already attempted the basic troubleshooting steps. Since the issue persists, it may require a more in-depth investigation. At this point, I would recommend contacting our technical support team for a detailed analysis. They have the necessary tools and access to look into the system and identify the root cause of the issue. Would you like me to initiate a support ticket for you so our team can get in touch and assist you further?
l
This is a straightforward use in the dashboard. I am not using any programming or JSON
Yes please can you initiate a support ticket
v
@lendell_thenerd Sweet. Have a great day!
3 Views
PreviousNext
Powered by