I've included "warm-transfer-wait-for-operator-to-speak-first-and-then-say-summary" as per documentation but it just rings through. There is no warm transfer. This is the transferplan part of the json: "transferPlan": { "mode": "warm-transfer-wait-for-operator-to-speak-first-and-then-say-summary", "summaryPlan": { "messages": [ { "role": "system", "content": "Du bist Experte im Notizen machen. Fasse in 2 Sätzen zusammen was du mit dem Anrufer besprochen hast." }, { "role": "user", "content": "Hier ist das Transkript:\n\n{{transcript}}.\n\nSage kurz, dass du der digitale Assistent von Rosenkranz-Scherer bist und gib dann die Zusammenfassung aus." } ], "enabled": true, "timeoutSeconds": 5 } } }, Why is it not working? What am I doing wrong? Thank you!

@Marc.SmartFox It seems like you've set up the warm transfer with a summary plan correctly according to the documentation. However, if the warm transfer is not initiating as expected, there could be several reasons for this issue: 1. **Configuration Error**: There might be a mistake in another part of the JSON configuration that is affecting the transfer plan. 2. **System Issue**: There could be a temporary system issue or bug that is preventing the warm transfer from working as intended. 3. **Operator Availability**: If there are no operators available to take the call, the warm transfer might not initiate. 4. **Network Issues**: Network or connectivity issues could also cause the transfer to fail. To troubleshoot this issue, I would recommend the following steps: - Double-check the entire JSON configuration for any errors or omissions. - Ensure that there are available operators to take the warm transfer. - Check for any system-wide issues or outages that might be affecting the service. - If the problem persists, contact support with detailed information about the issue for further assistance. If you need me to perform any specific actions or checks, please let me know!

Hey @Marc.SmartFox To help track down this issue, could you share: - The call ID This would really help me figure out what went wrong!