Hey everyone I have an issue after like 30 seconds my AI assistant keep ending the call Even though i'm actually talking. It's not a time-out thing @User

@rafioubinks I'm sorry to hear that you're experiencing issues with the AI assistant ending calls prematurely. It sounds like there might be a problem with the assistant's call handling logic or a misconfiguration. To assist you better, could you please provide me with more details about the circumstances under which the call ends? For example, does this happen with every call or only under specific conditions? Any additional information you can provide will help us troubleshoot the issue more effectively.

no with every call, they last no more than 30 sec and in the log it's written assistant ended the call

@rafioubinks It seems like there might be an issue with the call duration settings or a bug causing the AI assistant to end calls prematurely. To address this, we'll need to check the configuration settings for the AI assistant and possibly review any recent updates or changes that might have affected the call handling behavior. Could you please check the settings related to call duration and ensure that there are no limits set that might cause the calls to end after 30 seconds? Additionally, if you have access to any error logs or system messages that occur when the call ends, that information would be very helpful in diagnosing the problem. If the settings appear to be correct and the issue persists, it may be necessary to escalate this to technical support for a deeper investigation. Please let me know how you would like to proceed, and if there's anything specific you would like me to do to assist you further.

call duration is set to 5974 sec.

@rafioubinks Thank you for confirming the call duration setting. Since the duration is set correctly, it's unlikely to be a configuration issue. The problem might be related to a software bug or an unintended behavior in the system. At this point, I would recommend reaching out to the technical support team with the details you've provided, including the call duration setting and the log entry stating that the assistant ended the call. They will be able to investigate the issue more thoroughly and provide a resolution. Would you like me to guide you on how to contact technical support, or is there anything else I can assist you with right now?

I want to talk with the support team

@rafioubinks Please ask support for more info on this.

can you help me with this issue ? @User @User

Hey @rafioubinks To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!