Hello guys! I really need your help here. I created a project that uses vapi to handle all the ai logic behind it and Twilio to actually make the phone calls. I bought a US number and when I call to my US personal number it works perfectly fine as expected. Now, when I try calling an Argentinian mobile phone number problems arise. First of all it wasn't actually connecting the call (i think I solved it by adding the 9 after the +54 as per Twilio documentation). But also the ai gets stuck in a loop by asking the same question over and over again. When I try to listen to the conversation, I can hear that it barely record the AI. The recording is mostly my voice. The Geo permissions are also enabled so I don't know what else to do. Do you guys have any ideas why is this happening? Is this a Twilio problem or vapi? I would really appreciate it

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I still need help. Also on the argentinian number I only hear the human voice (no ai is heard) and for my US number works and hears fine

@JRambo I'm here to help you troubleshoot the issue. It sounds like you're experiencing two separate problems: the AI getting stuck in a loop and the AI's voice not being recorded on calls to an Argentinian number. For the AI loop issue, this could be related to the VAPI logic or the way the AI is handling the responses from the Argentinian number. It's important to ensure that the AI is correctly interpreting the responses and moving the conversation forward accordingly. Regarding the recording issue, if the AI's voice is not being recorded, it could be a problem with the audio output on the call to the Argentinian number. This might be related to the network or the way the call is being routed through Twilio to the international number. To address these issues, you can: 1. Review the AI logic to ensure it's handling different responses correctly and not getting stuck in a loop. 2. Check the VAPI settings to make sure the voiceId and speed are configured correctly for international calls. 3. Verify that the Twilio number is correctly set up to make international calls and that there are no restrictions or issues with the audio output. 4. Test the call quality to the Argentinian number to see if there's a consistent issue with the audio connection. If you've already checked these and the problem persists, it may be helpful to reach out to Twilio support for assistance with the call connection and audio issues on international calls. For further assistance, please provide any additional details or error messages you're encountering, and I'll do my best to help you resolve the problem. If you need to check specific logs or settings, please let me know, and I can guide you through the process.

I have try everything you said and still I cannot solve the issue. Can you escalate this issue please @User

@JRambo I understand that the issue persists despite your efforts. Since I'm here to provide support, I'll take the necessary steps to escalate this issue for you. Please ask support for more info on this, as they will be able to assist you further with the specific technical details and potentially investigate the problem with more advanced tools or escalate it to a higher level of support if needed.

@Vapi how can i ask for support

@JRambo To ask for further support, you can follow these steps: 1. Visit the official support website for VAPI or Twilio, depending on where you believe the issue lies. 2. Look for a 'Contact Support' or 'Help Center' section on the website. 3. You may be prompted to log in with your account credentials. 4. Once logged in, you can submit a support ticket or request. Be sure to provide all relevant details, including: - A description of the issue you're facing. - Any error messages you've received. - The steps you've already taken to try to resolve the issue. - The call SID (Session ID) for the calls in question, such as

a0887a0c-d6ac-4bb7-a98a-9a693a2615c9

for the Argentinian number and

a91e5a07-762f-474a-8fe5-67a9c1a51b1b

for the US number. 5. If there's an option for the severity of the issue, select the one that best represents the urgency of your situation. 6. Submit the support request and wait for a response. Support teams usually respond within a specified timeframe, which should be indicated on the support site. Alternatively, if there's a phone number or live chat option available, you can use these methods for more immediate assistance. Remember to keep your call recordings and any other relevant information handy, as support may need these to investigate the issue thoroughly.

@JRambo Thank you for bringing this up. Currently, AI audio and transcription are not being captured. I will look into this and get back to you. Since you mentioned geo permissions, I need to do some research on that aspect and review the logs.