@Vapi My assistants don't hear voice responses and time-out. I've checked my microphone and the audio is working, just not being recognized by VAPI. Please assist.

@Tim I'm sorry to hear that you're experiencing issues with voice recognition. Let's try to troubleshoot the problem together. Could you please confirm if the microphone permissions are correctly set for the VAPI application and that the correct audio input device is selected in the VAPI settings? Additionally, please ensure that there are no other applications that might be using the microphone at the same time, which could interfere with VAPI's ability to capture audio. If these settings are correct and the issue persists, it might be necessary to look into the VAPI configuration or logs for any errors. If you need further assistance with this, please let me know!

The Assistant is calling my cell phone, which the microphone works on for all other calls.

@Tim Thank you for providing that information. It's good to know that your cell phone's microphone is functioning properly with other calls. This suggests that the issue might be specific to the interaction with the VAPI system. Could you please check if there are any specific settings within the VAPI application that might need to be adjusted for calls? Sometimes, applications have separate permissions or settings for accessing the microphone during calls. If everything seems to be in order on your end, there might be a need to investigate this issue from the VAPI system side. It could be a temporary glitch or a configuration issue that needs to be addressed. If you'd like, I can assist you further by checking the system logs or configurations. Would you like me to proceed with that?

Yes, if you could please check I would appreciate it. Here is the call id: bb465608-df33-4db2-b8cd-340b97cafcc6

@Tim Please ask support for more info on this.