Unable to login via google, can't reset password
# supportt
thenotoriousllama
01/20/2025, 5:29 PMI was able to login yesterday no problem using my Google credentials and now it won't let me login. The login page just loops - no error message.
v
Vapi
01/20/2025, 5:31 PMYou can continue this conversation by mentioning me in the message.
Vapi
01/20/2025, 5:31 PM@thenotoriousllama
I'm sorry to hear that you're experiencing issues with logging in. Let's try to resolve this step by step. First, please ensure that you are using the same Google account that you used previously. Also, it might help to clear your browser's cache and cookies, or try using a different browser or an incognito window to see if the issue persists.
If you've already tried these steps and the problem continues, there might be an issue with the login service itself. In that case, I would recommend reaching out to the support team for further assistance. Would you like me to guide you on how to clear your browser's cache or contact support?
Vapi
01/20/2025, 5:33 PMGot it. Tagging @User for additional help.
t
thenotoriousllama
01/20/2025, 5:36 PMI had someone else invite me through a different email
thenotoriousllama
01/20/2025, 5:36 PMIt is still not working
thenotoriousllama
01/20/2025, 5:36 PMPassword reset loops for all accounts
thenotoriousllama
01/20/2025, 5:45 PM@User I have tried:
- Logging in on a different browser
- Logging in via Incognito
- Having another team member create an account under a different email via members (they were able to login using username/pass)
-- Copied that link I got for the invite into Incognito, still looped
thenotoriousllama
01/20/2025, 6:52 PMUsername mario.aldayuz@hlprotools.com but it is happening on other accounts too
thenotoriousllama
01/20/2025, 11:30 PMThis is resolved
s
Shubham Bajaj
01/22/2025, 5:34 PM@thenotoriousllama just wanted to confirm again this issue has been resolved for you?