Hi. I'm making an outbound call. Upon calling, the IVR message overlaps with the first message of the assistant. How can I remove the IVR and how to fix this?

@Gelo Hello! I'm glad you reached out for assistance. To address the issue of the IVR message overlapping with the assistant's first message during an outbound call, you'll need to adjust the timing of the assistant's message. This can typically be done by adding a delay before the assistant starts speaking, allowing the IVR message to finish first. Unfortunately, I don't have the capability to directly change the settings of your IVR or the assistant's message timing. However, you can check the configuration of your outbound call setup to see if there's an option to add a delay or if you can control the timing of the messages. If you're unable to find such settings or if the problem persists, please reach out to your IVR system provider or the support team for the voice assistant platform you're using. They should be able to guide you through the process of resolving this issue. If you have any other questions or need further assistance, feel free to ask!

@Gelo could you share the call id so I could take a look?