eleven labs time out isssue
# supports
Samuel
01/20/2025, 7:08 PMI am facing an issue with my Voice AI assistant due to a timeout problem with Eleven Labs. This is impacting the functionality of the assistant, and I have already contacted their support team. I’m currently waiting for their response to resolve the issue.
Thank you for your patience and understanding.
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@Shubham Bajaj
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Vapi
01/20/2025, 7:10 PMYou can continue this conversation by mentioning me in the message.
Vapi
01/20/2025, 7:10 PM@Samuel
I'm sorry to hear that you're experiencing timeout issues with your Voice AI assistant. It seems like you're already taking the right steps by contacting Eleven Labs' support team. While you wait for their response, is there anything else I can assist you with regarding your Voice AI assistant or any other concerns you might have? Please feel free to share any additional details or questions.
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Shubham Bajaj
01/21/2025, 6:39 AM@Samuel I am looking into it. Please allow me some time to go through the logs of all 4 calls and investigate the issues to determine which side they are occurring on. I will then brief you with my findings.
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Samuel
01/21/2025, 9:41 AMThank's bro @Shubham Bajaj
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Shubham Bajaj
01/22/2025, 5:36 PM@Samuel As discussed over the call with @jb , the issue was coming from the transcriber not being able to capture single words or other words when using both transcribers during the call, which led to long silences and delayed responses. For startSpeakingPlan, Deepgram and custom transcriber changes were suggested. Please update me once you're done with your changes and let me know how it goes for you.
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