I'm building a bot to navigate an IVR. Couple problems. First is that I don't hear the DTMF tone in the call log audio recording, even though I do see the tool call in the log. Second, the bot isn't waiting long enough for the IVR to present all the menu options. Log looks like:

{"role":"user","message":"Hello. Welcome to the Unicorn Mortgage Company payoff request portal. Are you the borrower, or do you have authorization from the borrower to obtain this Information. Press 1 for yes."}
{"role":"tool_calls","toolCalls":[{"function":{"name":"dtmf","arguments":"{\"keys\": \"1\"}"}}]}
{"role":"user","message":"Or 2 for no."}

Seems like I should at least hear the DTMF tone in the audio log. But also how do I get the bot to wait until all the menu options are read?