How to get voice bot to consistently pause between...
# support
j
I’m trying to get my voice spot to consistently pause for a moment before beginning their next sentence, but I don’t know how what are you? What how should I prompt my system prompt?
@Vapi
v
@JustSeth To achieve a consistent pause before your voice spot begins the next sentence, you can use a short period of silence in the form of a pause or a breath sound, depending on the capabilities of your voice API. If your voice API supports SSML (Speech Synthesis Markup Language), you can insert a
<break>
tag with a specified time to control the length of the pause. Here's an example of how you might prompt your system:
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xml
<speak>
  This is the first sentence. <break time="500ms"/>
  And this is the second sentence after a pause.
</speak>
In this example,
500ms
represents a half-second pause. You can adjust the time to suit your needs. If you're not using SSML or if your API has a different method for inserting pauses, please let me know the specifics of your system, and I can provide more tailored advice.
j
What is a voice api, give me some examples @Vapi
v
@JustSeth A Voice API is an application programming interface that enables developers to integrate voice technology into their applications. This can include functionalities such as speech recognition, text-to-speech, voice biometrics, and natural language processing. Voice APIs allow for the creation of voice-enabled applications, such as virtual assistants, interactive voice response (IVR) systems, voice-controlled smart devices, and more. Here are some examples of Voice APIs: 1. **Google Cloud Speech-to-Text**: This API enables developers to convert audio to text by applying powerful neural network models in an easy-to-use API. 2. **Amazon Polly**: A service that turns text into lifelike speech, allowing you to create applications that talk and build entirely new categories of speech-enabled products. 3. **IBM Watson Text to Speech**: Converts written text into natural-sounding audio in a variety of languages and voices. 4. **Microsoft Azure Speech Service**: Provides a suite of speech services that include speech recognition, text-to-speech, speech translation, and speaker recognition. 5. **Twilio Programmable Voice**: Allows you to make and receive phone calls, and control call flow with its API. Each of these APIs offers a set of tools and capabilities for developers to create voice-interactive systems, and they often come with additional features like language support, customization options, and easy integration with other services.
j
How to know what voice API I’m using? @Vapi
@Vapi
v
@JustSeth To achieve a consistent pause before the voice spot begins the next sentence, you can incorporate a brief moment of silence into the speech output. This is often done by adding a short pause command or symbol that the voice API recognizes. Depending on the specific voice API you are using, this could be a period of silence denoted by special characters like a comma, a period, or an explicit pause command such as
<break time="1s"/>
in SSML (Speech Synthesis Markup Language). Here's an example of how you might prompt your system to include a pause:
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Please add a one-second pause before each new sentence in the voice output. For example, you can use SSML and include `<break time="1s"/>` between sentences.
If you're using SSML, your system prompt could look like this:
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When generating voice output, insert `<break time="1s"/>` between sentences to create a one-second pause.
If you're not sure about the specific method or syntax for your voice API, you could say:
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Please refer to the documentation of our voice API to find out how to insert a brief pause between sentences, and update the system prompt accordingly.
If you need further assistance with the specific implementation for your voice API, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
@JustSeth To determine which voice API you're using, you can follow these steps: 1. **Check Documentation**: If you have access to the documentation of the project or application you're working with, it should specify which voice API is being used. 2. **Look at the Code**: If you're a developer or have access to the application's code, you can look for API keys, import statements, or SDKs that are specific to a particular voice service provider. 3. **Review Configuration Files**: Configuration files or environment variables often contain API keys or service endpoints that can indicate which voice API is in use. 4. **Ask the Development Team**: If you're part of an organization, the development team or the person who integrated the voice capabilities should be able to tell you which API is being used. 5. **Check the Billing or Service Provider Account**: If you have access to the account where the API is registered, you can check the billing section or service dashboard for details about the voice services being used. If you're still unsure about which voice API you're using, please provide more context or ask support for more info on this.
@JustSeth To determine which voice API you're using, you can follow these steps: 1. **Check Documentation**: If you have access to the documentation of the project or application you're working on, it should specify which voice API is being used. 2. **Look at the Code**: If you're a developer or have access to the application's code, you can look for API keys, import statements, or SDKs that are specific to a particular voice API provider. 3. **Review the Application Settings**: Some applications have a settings or configuration page where the voice API information might be listed. 4. **Ask the Developer or Support Team**: If you're not the developer, you can ask the person or team who created or maintains the application. 5. **Check the Billing or Subscription Details**: If the voice API is a paid service, the billing or subscription section of your account should indicate which service you're paying for. 6. **Examine Network Traffic**: Advanced users can monitor network traffic from the application to see which external services it's communicating with, which might reveal the voice API provider. If you're still unsure, please provide more context or ask the support team for more information.
j
Aren’t I using your voice api? Vapi? @Vapi
v
@JustSeth Yes, if you are referring to interactions and functionalities within the context of VAPI, then you are indeed using the VAPI voice API. VAPI provides voice developers with tools to create voice-enabled applications, including features like inbound and outbound calling, web calling, and client SDKs. If you have any specific questions about how to use VAPI or need assistance with its features, feel free to ask, and I'll be glad to help you!
j
Do you guys support ssml? @Vapi
v
@JustSeth Please ask support for more info on this.
j
@Vapi
v
@JustSeth Please ask support for more info on this.
j
Still need help @User
I’m trying to make my voice agent pause after each sentence so the user has enough time to process the information
s
@JustSeth can you help me with what due mean by pause? do you want to take time before voicing out response after user has finished speaking or something else?
j
I want the voice agent to pause where the dots are in the response below so it gives more time to the user to process and so the AI’s response sounds nicer and more human The response of the Ai agent:
- Hey seth... I don't wanna take too much of your time... I'm with Fatima's Furniture... and I had noticed you left a couch in your shopping cart and wanted to check-in.. Are you waiting for the right TIME.. Or was there something about the Couch you didn't Like?".
@Shubham Bajaj
s
@JustSeth You can use the 11Labs prompting style to add pauses to your response. Just ensure that enableSsmlParsing is set to true.
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json
  "voice": {
    "provider": "11labs",
    "voiceId": "paul",
    "enableSsmlParsing": true
  }
https://elevenlabs.io/docs/product/prompting/pauses
j
Hmm, I’m using Cartisea, and I’d prefer to stay on it, do you know a way?
Okay I just looked at cartisea docs and found how to break
👍🏼
@Vapi solved now
v
@JustSeth Sweet. Have a great day!
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