Creating a new organization
# support
m
I created a new organization, but it says it’s in “trial” even though i added a credit card. How can I make sure I can use it?
v
@Marketeer I'm glad to hear you've set up a new organization! Adding a credit card is a great first step. Typically, the "trial" status should automatically update to a full account once the payment information is verified and the first payment cycle is completed. However, if you're still seeing the "trial" status after adding your credit card, it might just be a matter of waiting a short while for the system to process the information. If you've already waited and the status hasn't changed, or if you need immediate confirmation, I recommend reaching out to the support team directly. They can look into your account details and ensure everything is set up correctly for your organization's use. Would you like me to guide you on how to contact support for more detailed assistance?
You can continue this conversation by mentioning me in the message.
@Marketeer Sweet. Have a great day!
@Vapi Sweet. Have a great day!