Answer inbound calls from highlevel with VAPI
# supportr
Rafael
01/21/2025, 5:30 PMI have some phone numbers purchased inside highlevel. I would like my customers to call this numbers and to be answered with VAPI. How can I do this integration?
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Vapi
01/21/2025, 5:32 PMmessage has been deleted
Vapi
01/21/2025, 5:32 PM@Rafael
To integrate phone numbers purchased inside HighLevel with VAPI so that your customers can be answered through our Voice API, you'll need to follow these steps:
1. **Configure HighLevel**: Make sure your HighLevel account is set up to forward calls to an external number or system. You will need to find the setting that allows you to specify what happens when a call comes in on one of your purchased numbers.
2. **Set Up VAPI Endpoint**: Create an endpoint in VAPI that will handle incoming calls. This will involve setting up a webhook or similar mechanism that HighLevel can call when a new call comes in.
3. **Forwarding Numbers**: In HighLevel, configure the call forwarding feature to point to the VAPI endpoint you've set up. This typically involves entering the URL or phone number provided by VAPI.
4. **Test the Integration**: Before going live, make sure to test the integration by calling the HighLevel number and ensuring that VAPI is correctly handling the call as expected.
5. **Go Live**: Once you've confirmed that everything is working as intended, you can go live with the integration.
If you need specific instructions on how to configure the settings in HighLevel or if you need help setting up the VAPI endpoint, please let me know, and I can provide more detailed assistance or direct you to the appropriate support resources.
Vapi
01/21/2025, 5:32 PMYou can continue this conversation by mentioning me in the message.
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Rafael
01/21/2025, 5:34 PM3. So I will have to import or purchase a phone number in VAPI so that I can make the forwarding from highlevel? @User
Rafael
01/21/2025, 5:48 PMSo I will have to import or purchase a phone number in VAPI so that I can make the forwarding from highlevel? @Vapi
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Vapi
01/21/2025, 5:49 PM@Rafael
No, you don't necessarily need to purchase or import a new phone number into VAPI if you already have phone numbers in HighLevel. You can use the call forwarding functionality to forward calls from your HighLevel numbers to VAPI. Here's how you can set it up:
1. **Identify the VAPI Endpoint**: Determine the endpoint URL provided by VAPI that will handle incoming calls.
2. **Configure HighLevel Call Forwarding**: In your HighLevel account, set up call forwarding for your purchased numbers to the VAPI endpoint. This will typically involve entering the VAPI endpoint URL into the call settings for each phone number.
3. **Implement VAPI Logic**: Ensure that your VAPI application is configured to handle incoming calls with the appropriate logic, such as playing a message, routing the call, or interacting with the caller.
4. **Test the Setup**: Make a test call to your HighLevel number to ensure that it is correctly forwarded to VAPI and that your VAPI application handles the call as expected.
By forwarding calls from your HighLevel numbers to VAPI, you can leverage the powerful features of VAPI without needing to transfer or purchase additional numbers within VAPI. If you need further assistance with setting up call forwarding or configuring your VAPI endpoint, please let me know!
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Rafael
01/21/2025, 5:51 PM@Vapi Can I speak to a real person regarding this?
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Vapi
01/21/2025, 5:51 PM@Rafael
Please ask support for more info on this.
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Rafael
01/21/2025, 5:52 PM@Vapi how can I do so?
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Vapi
01/21/2025, 5:52 PM@Rafael
To speak with a real person for support regarding the integration of your HighLevel phone numbers with VAPI, you can follow these steps:
1. **HighLevel Support**: Contact HighLevel support through their official support channels, which may include email, phone, or a support ticket system within their platform.
2. **VAPI Support**: Reach out to the VAPI support team. This could be done through the contact form on the VAPI website, direct email, or by calling their support hotline if available.
3. **Live Chat**: Check if there is a live chat option on either the HighLevel or VAPI website. Live chat can often provide real-time assistance.
4. **Community Forums**: Both HighLevel and VAPI might have community forums or user groups where you can ask for help from other users or support staff.
5. **Documentation**: Review the official documentation for both HighLevel and VAPI, as they may have guides or FAQs that can help you with the integration process.
If you provide me with the specific support channel you wish to use, I can guide you on how to initiate contact with a real person for assistance.
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Rafael
01/21/2025, 5:52 PM@Vapi I want to talk to VAPI support. It´s an issue on VAPI´s end
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Vapi
01/21/2025, 5:52 PM@Rafael
To get in touch with VAPI support, you can send an email to our support team. Please click the following link to compose your message, and a support representative will assist you with your issue:
[Email VAPI Support](support@vapi.ai)
Make sure to provide detailed information about the issue you're experiencing, any steps you've already taken to try to resolve it, and any relevant details about your integration with HighLevel. This will help the support team understand your situation better and provide you with more efficient assistance.
s
Shubham Bajaj
01/21/2025, 11:32 PM@User To use GHL phone numbers with Vapi, you need to check with your telephony provider if they support SIP trunking. If they do, then I will share the further process to set up SIP trunking using your telephony provider and Vapi.