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Hello,  when Vapi agents make calls, is there a way to have a company name show up on the caller ID for customers?

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<@1312543851361210460>
Yes, Vapi can be configured to display your company name on the caller ID when making outbound calls. This feature is known as CNAM (Caller Name Delivery), and it allows the recipient to see your business name instead of just the phone number. To set this up, you would typically need to work with your telephony service provider to register your company name for CNAM. Once it's registered and propagated across the CNAM databases, it should display when making calls through Vapi. If you need assistance with setting this up or have any specific questions about integrating this feature with Vapi, please let us know!

thank you, would it then show both the phone number and the company name or just company name?

<@1312543851361210460> You can set either the customer phone number or phone number as the caller ID. With Twilio, you can also set a friendly name for the phone number, though I'm not certain about the exact process. You can consult the Twilio team for more details about this feature.