Hi, I'm having difficulty getting inbound calls picked up by the assistant. The issue occurs specifically with calls forwarded from a Google Voice number to the Twilio number linked to the Vapi assistant.
Sometimes, the assistant picks up without any issue. However, most times, the call appears in the Vapi logs as "Customer Ended Call" with a duration of exactly 23 seconds. On the caller side, they are redirected to Google Voicemail.
Has anyone experienced something similar or have suggestions for troubleshooting this?
For background: Many of the clients in our niche use Google Voice as their primary number and have done so for years. We're hoping to find a solution before we suggest porting the number out from Google Voice.