Broken Deepgram API? Talkscriber works but Deepgra...
# support
a
Hi Team, there are several calls in which deepgram does not work, I think there is a backend VAPI. problem because it was working befroe with deepgram but suddenly stopped working. Talkscriber is working but deepgram does not. Your help in resolving this promptly would be invaluable https://dashboard.vapi.ai/calls/13516bb9-1a35-4b68-97e5-a46146bbefd8 13516bb9-1a35-4b68-97e5-a46146bbefd8 @Shubham Bajaj , I think i visited your office hours but I think I am still having problems with it. Thank you! Amulya
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@Amulya Parmar Hello Amulya, I'm sorry to hear that you're experiencing issues with Deepgram. It's possible that there might be a temporary service disruption or a change in the backend that's affecting the integration with VAPI. Since Deepgram is not working for you, I recommend using the Talkscriber Whisper model as an alternative for your voice transcription needs. If you've already tried using Talkscriber and it's working fine, that's great! If you need to integrate it or have any specific questions on how to proceed with Talkscriber, please let me know, and I'll be happy to assist you further. For the issue with Deepgram, it would be best to reach out to the VAPI support team directly for a more in-depth investigation. They can check the backend logs associated with the call ID you provided and determine the cause of the problem. Please let me know if there's anything else I can do for you!
You can continue this conversation by mentioning me in the message.
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@Amulya Parmar Looking into it, will get back to you with RCA.
@Amulya Parmar your calls failed, because deepgram is blocking either your ip or api-key can you try few calls without your key?
@User a gentle reminder for the update/follow-up.
@Amulya Parmar Because of no response closing this ticket.
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