None of my calls seem to be recording. I have Recordings Enabled for the assistant. I also have an AWS S3 bucket set up to store recordings. Vapi successfully uploaded the test txt file to my S3 bucket. What's going on? Call ID: c6a47bc3-9f04-44e0-a0b1-1507ab86cbac

@Evan I'm here to help you troubleshoot the issue with your call recordings. Since you've confirmed that the RecordingEnabled option is set to true and that VAPI has successfully uploaded a test file to your AWS S3 bucket, let's check a few things: 1. Ensure that the

recordingEnabled

parameter is set to

true

for each call you want to record. 2. Verify that there are no issues with the permissions or policies of your AWS S3 bucket that might prevent uploads. 3. Confirm that there are no network connectivity issues that could be affecting the upload process. 4. Check if the

hipaaEnabled

setting is turned off, as enabling it would prevent storing logs, recordings, or transcriptions. If you've already checked these and the problem persists, please provide me with more details or any error messages you might be receiving, so I can assist you further. If you need immediate assistance, you can also reach out to our support team for more in-depth troubleshooting.

@Vapi I have checked all of these and it is still not working

@Evan I'm sorry to hear that the issue persists. To assist you further, I'll need to gather more information about the problem: 1. Can you confirm if there are any error messages in your system logs related to recording or uploading? 2. Have you made any recent changes to your VAPI configuration or AWS S3 bucket settings? 3. Is the issue occurring for all calls or only specific ones? Once you provide this additional information, we can take the next steps to resolve the issue. If you're unable to find the cause, it may be necessary to escalate this to our technical support team for a deeper investigation. Please let me know how you would like to proceed.

@User I do not see any error messages related to recording or uploading. I just set up the S3 bucket (recordings weren't working prior to this). This is an issue for all calls

@Evan You have set the recordingEnabled to false. Because of this, there are recordings disabled. Kindly enable it, and it will work. https://cdn.discordapp.com/attachments/1332377462805368923/1332472754150309888/Screenshot_2025-01-25_at_3.39.12_AM.png?ex=67956174&is=67940ff4&hm=a7bc82f1e41067424b93ad402614e360bae309195a0dce3e224c9f79babd40e0&

@Shubham Bajaj I have the same issue but my recordingEnabled is set to true in my artifactPlan. I am using azure blob storage. Do I have to container name in the recording path? Note: I have hipaaEnabled, but I was told setting recordingEnabled to true will still send the recordings out.

If hippaEnabled is set to True, then recordings wont' be stored.

The docs + other thread say setting recordingEnabled via API will send it to our blob storage.

Hey yes setting

recordingEnabled

to true will record the call but if HIPPA is enabled then the call won't be recorded.

The docs itself say if you set recordingEnabled to true (despite HIPAA enabled) it will send the recording to your s3 bucket/ azure blob storage. I have set that up, but it is not sending the recording over. Also @User confirms the same in the thread I linked above. This is necessary as a lot of enterprise scenarios requrie call recordings to be stored (even if they are not on VAPI side).

ccing: @\_kirito_7800 for clarification

@Sahil could we get some clarification here? Also was looking for some answers on my previous thread https://discord.com/channels/1211482211119796234/1339394305218973838 on why I was not receiving any call recordings