I am using make.com to pass the leads details collected from typeform to vapi to make an outbound call. I passed the customer number and name from make.com but the agent didn't take the customer name. I am using OpenAI GPT-4o model. Should I be doing anything different? Call ID: 4cfa6d0e-b0a1-4c10-9e46-cb671915ca8d Timestamp: 17:53:48:058 Response I was expecting: Hello... May I know if I'm speaking with John Doe {customer name}? Response I recevied: Hello... May I know if I'm speaking with name? https://cdn.discordapp.com/attachments/1332414047332597803/1332414047962005666/Screenshot_2025-01-24_at_11.59.43_PM.png?ex=67952ac8&is=6793d948&hm=56554245b078f0edbfa64ac7c1dfc1fffeabd73935b2e7bb49b3c6fa4eda3c32&

@Bin It seems like there might have been an issue with the variable mapping from make.com to VAPI, where the customer's name wasn't correctly passed through to the agent's script. To resolve this, you should check the configuration of your make.com scenario to ensure that the variable for the customer's name is correctly set up and being passed to VAPI. Make sure that the field from Typeform that contains the customer's name is being captured accurately and that the corresponding variable in make.com is being used in the API call to VAPI. You may need to review the data structure being sent to VAPI and confirm that the field names match what VAPI is expecting for the customer name. If you've confirmed that the mapping is correct on make.com and the issue persists, please ask support for more info on this. They can help you troubleshoot the problem further.

I can see the customer name in the call request in the API Request log. So make.com seems to be sending the info.

This tag should be {{customer.name}} to parse.

@Bin try using

{{customer.name}}

as @quickwhip. suggested.