@Mattia Good morning, Mattia! It's great to hear that you've implemented a callback feature in your outbound call assistant. To effectively call customers back at the scheduled date and time, you would typically need a system that can: 1. **Store Scheduled Callbacks**: Maintain a database or a scheduling system that records the date and time for each callback, along with customer details. 2. **Trigger Calls**: Implement a job scheduler or a cron job that checks the database for upcoming callbacks and triggers the call at the appropriate time. 3. **Handle Time Zones**: Ensure that the system accounts for different time zones if your customers are spread across various regions. 4. **Manage Rescheduling**: Allow for easy rescheduling in case the customer is still not available or if they request a different callback time. 5. **Automate Call Logic**: Use your outbound call assistant to handle the call logic, including what to do if the call is answered, if it goes to voicemail, or if the customer requests further assistance. 6. **Logging and Reporting**: Keep logs of the callbacks for reporting and analysis, and to ensure that no scheduled calls are missed. 7. **Scalability**: Make sure your system can scale to handle the volume of callbacks you anticipate. 8. **Compliance**: Ensure that the system complies with any relevant telecommunications and privacy regulations. For the technical implementation, you would need to integrate your database with a job scheduler and your telephony system. The job scheduler would be responsible for initiating the calls through your telephony system at the scheduled times. If you need further assistance with setting up such a system or have any specific questions about the implementation, please let me know!

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