Assistant repeating the same response multiple tim...
# support
d
We have created an assistant for outbound call and assistant id is 8fe8a7a2-23e6-45fa-929e-eeb956238339. It has been found that assistant repeating the same response multiple times. How we can debug such issue? Thanks
@Vapi please respond @lio_4060
v
@dl_amit It's great to hear that you've created an assistant for outbound calls. If the assistant is repeating the same response multiple times, there are a few steps we can take to debug the issue: 1. **Review the Assistant Configuration**: Check the assistant's configuration to ensure that the
clientMessages
field is set up correctly. It should contain the set of messages you want the assistant to send back to the client without any duplicates. 2. **Check the Event Handling**: Ensure that the message event handling in your server is not causing the assistant to send duplicate messages. There might be a loop or repeated triggering of the same event. 3. **Examine the Call Logic**: Look into the call logic to see if there's a condition that's causing the assistant to repeat itself. This could be due to the way the call flow is designed or how the assistant's responses are triggered. 4. **Logs and Metrics**: Review the logs and metrics for the calls where the issue is occurring. This can provide insights into what's happening during the call and why the assistant might be repeating responses. 5. **Update and Test**: If you find any issues in the configuration or call logic, make the necessary updates and test the assistant again to see if the problem persists. If you need further assistance with debugging, please provide more details about the assistant's behavior and any specific scenarios where the repetition occurs. This will help in pinpointing the exact issue. If you're unable to resolve the issue on your own, please ask support for more info on this.
You can continue this conversation by mentioning me in the message.
@dl_amit Hello! I'm here to assist you with the issue of your assistant repeating the same response multiple times. To debug this issue, you might want to consider the following steps: 1. **Check the Dialogue Management**: Ensure that the dialogue management system is not stuck in a loop, which could cause repeated responses. 2. **Review the Assistant's Scripts**: If you're using scripted dialogues, verify that there are no duplicate lines or logic that could cause repetition. 3. **Inspect the Code for Bugs**: If the assistant is developed with custom code, look for any bugs that might cause it to send the same response multiple times. 4. **Analyze the Logs**: Check the assistant's logs to see if there are any clues as to why the repetition is happening. This can help you understand the context in which the issue occurs. 5. **Test with Different Scenarios**: Try testing your assistant with various input scenarios to see if the repetition happens consistently or only under certain conditions. 6. **Update the Assistant's Configuration**: If you find an issue with the configuration, make the necessary changes and test to see if the problem is resolved. If you've tried these steps and are still facing the issue, I can assist you further by gathering more information or directing you to additional support resources. Please let me know how you would like to proceed!
s
Hey @dl_amit To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help me figure out what went wrong!
@dl_amit because of no response closing this thread.