@Shivam Sharma I'm sorry to hear that you're experiencing issues with your calls going to voicemail. There could be several reasons why this is happening. Here are a few things to check: 1. **Incoming Assistant Configuration**: Ensure that the incoming assistant is correctly configured to answer calls for the phone number you mentioned. 2. **SIP URI Settings**: If the call is supposed to be forwarded to a SIP address, verify that the

sipUri

attribute within the

forwardingPhoneNumbers

array is correctly set. 3. **Network Issues**: There might be network-related issues that are causing the calls to not connect properly. 4. **Voicemail Settings**: Check if the voicemail settings are configured to pick up calls too quickly before the incoming assistant has a chance to respond. 5. **Call Volume**: High call volume can sometimes lead to calls being directed to voicemail if all lines are busy. To further assist you, I would need to check the configuration of the phone number and the call logs for the specific Call ID you provided. However, as a support bot, I don't have direct access to your account details or the ability to pull up logs. If you've already checked the above possibilities and the issue persists, I recommend reaching out to our support team with the Phone Number ID and Call ID for a detailed investigation. They will be able to provide more specific guidance and help resolve the issue.

You can continue this conversation by mentioning me in the message.

@Shivam Sharma because of no response closing this ticket.