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Concurrency Lines not work
# support
r
I'm having trouble with my calls today. I'm sending 50 calls every 3 minutes, and for some calls I get the error below, even though I have more Add Ons Concurrency Lines x 40, and this was working on Friday. Is anyone else having the same problem? { "message": "Over Concurrency Limit.", "error": "Bad Request", "statusCode": 400 }
v
message has been deleted
@rgazeredo I'm sorry to hear you're experiencing issues with your calls. It seems like you're encountering a concurrency limit error. Even though you have additional concurrency lines, there could be a few reasons why this error is occurring. It's possible that there's a temporary issue with the system, or there might be a change in the way concurrency is being handled. To better assist you, could you please provide me with more details about your current setup? Specifically, I need to know the exact number of concurrent calls you're trying to make and if there have been any changes to your calling patterns or volumes since Friday. This information will help me investigate the issue further. In the meantime, please ensure that you are not exceeding the concurrency limits set by your Add Ons Concurrency Lines. If you believe you are within your limits and the issue persists, it may be necessary to look into the system logs or contact support for a more in-depth analysis.
You can continue this conversation by mentioning me in the message.
r
I'm making 50 calls every 3 minutes, I have a cron that goes to my database to search for customers to call, and in this cron I'm setting a limit of 50 records at a time, and I call the API to make a call to each of these 50 records, and depending on the area code of the customer's phone number I choose one of the 11 phone numbers that I have in Twilio and that I imported to Vapi, and as I mentioned, this was working on Friday, I just activated the cron again today without changing anything in it.
The cron continues to run but for an hour and a half now, each request I make returns the same error below, that is, it has been more than an hour and a half since a new connection was made. { "message": "Over Concurrency Limit.", "error": "Bad Request", "statusCode": 400 }
s
@rgazeredo Could you share your orgId with me so that I can review it?
r
I tested now and I make one unique request and return {"message": "Over Concurrency Limit.", "error": "Bad Request", "statusCode" : 400}
Hello?
Organization ID: d2da81ea-036d-42a1-a018-aaa92f61f71f
Organization ID: d2da81ea-036d-42a1-a018-aaa92f61f71f
I tested now and I make one unique request and return {"message": "Over Concurrency Limit.", "error": "Bad Request", "statusCode" : 400}
s
@rgazeredo can you try again I have reset your concurrency limit.
r
Now work, thanks
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