HeyDmitry Til Thank you for creating the ticket! A member of our team will reach out to you shortly.

@Dmitry Til Hello! Thank you for reaching out with the details of the issue you're experiencing. It seems like you've done a thorough job setting up your dynamic assistant and configuring the transfer call functionality. However, the 'message' field not being applied as expected is indeed unusual. Given the information you've provided, it appears that everything is configured correctly. The 'message' field should override the default message when transferring a call. Since the 'number', 'callerId', and 'transferPlan' fields are working as expected, but the 'message' field is not, this might indicate a specific issue with the message handling. To assist you further, I would recommend the following steps: 1. Double-check the documentation to ensure there are no additional requirements or formatting rules for the 'message' field that might have been overlooked. 2. Verify that there are no issues with the model URL or the tool configuration that could be affecting the message delivery. 3. If the issue persists, it may be beneficial to look into the logs associated with the call IDs you've provided to identify any anomalies or errors during the message handling process. If after these steps the problem remains unresolved, please reach out to our support team with the details, including the call IDs and the steps you've already taken. They will be able to investigate further and provide you with the assistance needed to resolve this issue. Would you like me to initiate a support ticket for you to get this issue resolved?

@Vapi yes, I'd like you to initiate a support ticket for me to get this issue resolved

@Dmitry Til Sweet. Have a great day!