All of a sudden about an hour ago, the twilio voic...
# support
j
Did vapi push an update that potentially broke that? or is it a twilio side failure ? We did not push a change to our vapi environment at all and approximately an hour ago twiilio voicemail detection stopped working at all, and it began only timing out for silence. We have an automated system making outbound dials. Please advise.
a
Heyjsieber\-eip Thank you for creating the ticket! A member of our team will reach out to you shortly.
v
You can continue this conversation by mentioning me in the message.
@jsieber-eip I'm sorry to hear that you're experiencing issues with the voicemail detection. It's possible that there could be an issue on either VAPI's side or Twilio's side. Since you mentioned that there were no changes pushed to your VAPI environment, it might be a problem with Twilio's service or an unexpected interaction between the two services. To troubleshoot this issue, I recommend checking the following: 1. Review any recent updates or incidents reported by Twilio that might affect their voicemail detection service. 2. Verify that your VAPI settings for voicemail detection have not been altered and are still configured correctly. 3. Check your network connectivity to ensure that there are no issues that might be causing timeouts. 4. Look at the logs for both VAPI and Twilio to see if there are any error messages or warnings that could provide more insight into the problem. If after these steps the issue still persists, it would be best to reach out to Twilio's support for further assistance, as they might have more detailed information on their service status or any known issues that could be affecting voicemail detection. If you need any further assistance or if you would like me to perform any specific checks or actions, please let me know.
j
assistant id where this is occuring: fd697ea5-ccc7-48ed-9fa4-b633f2301f9c if you check any recent calls you will see all were either answered or timed out even though voicemail detection is enabled
v
Got it. Tagging @User for additional help.
j
update - it is now working, but if you could still troubleshoot it would be appreciated. i made no changes for it to work again
call examples: a5a9e776-2641-4b19-894d-78abb8fd776a
a076b7fd-a96b-457f-a94c-20f3a1a4e73e
9fc8f6dc-10c7-4834-912d-c6b91fd9ad64
60149e37-5eab-407d-9a8a-a7da3be1c41c
c0c49aec-7886-4d21-b1f4-cef9e1db17ff
s
@jsieber-eip Yesterday we had a database outage, and Supabase was temporarily unavailable. You may check the status at https://status.supabase.com/.
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