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During the time the API was down, I made some calls. From those calls, some are still In Progress (after almost 3 hours) maybe product of the issue with the API. This has caused that my concurrency limit is fully occupied and I cannot make new calls

HeyJuan Thank you for creating the ticket! A member of our team will reach out to you shortly.

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<@1288601138685280370>
I understand that the ongoing calls due to the API downtime are occupying your concurrency limit, preventing you from making new calls. Let's resolve this issue for you. I will need to check the status of these calls and take appropriate action to clear them from your concurrency pool. Please hold on for a moment while I handle this for you.

<@1233640756548206643> the status I see for all those calls is "in-progress"

<@1288601138685280370>
Thank you for providing the status information. It seems we need to address the "in-progress" calls that are incorrectly occupying your concurrency limit. I will initiate the necessary steps to resolve this issue. Please give me a moment to proceed.

<@1233640756548206643> Please let me know when it is done, or what steps should I take

<@1288601138685280370> can you share your orgId so I can take a look!!

<@865531204849500190> 1d4ad32a-5e9b-43d2-a0ca-cf9c382fffb4

<@865531204849500190> Could you take a look on this?

<@1288601138685280370> Please proceed to make calls, as your concurrency limit has been reset. I would appreciate it if you could inform me of the outcome.