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Vapi AI

Hi, We have over 180 unknown errors from 29 Jan 14:10 UTC+10 to 29 Jan 16:17 UTC+10. 

First cal id: 03671f5a-652e-489c-b0ea-48d2659efc3e. Last call id: b1983b1b-050b-4268-bb29-86480719cf83. 

All are outbound calls made by assistant ID 08b9f40d-bd91-43a5-808a-06a99143eed8. 

Org/Account email = admin@solve.support

Heydmm Thank you for creating the ticket! A member of our team will reach out to you shortly.

Also, calls are getting cut short but call reports and status are getting through for most. No errors on our backend.

<@1275718454212563002>
I'm sorry to hear that you're experiencing issues with outbound calls. To assist you effectively, I'll need to look into the specific error messages associated with these calls. Could you please provide me with the error codes or messages that you received for these unknown errors? This information will help me to diagnose the problem and offer a suitable solution.

You can continue this conversation by mentioning me in the message.

<@1233640756548206643>
https://cdn.discordapp.com/attachments/1334279837581443215/1334282319493599253/Log_for_call_b1983b1b-050b-4268-bb29-86480719cf83.rtf?ex=679bf6be&is=679aa53e&hm=269b0f4c7631f305c1d7f026b1e1c8ea45c373fd4569dd22252f45b5992f0562&
https://cdn.discordapp.com/attachments/1334279837581443215/1334282320030728273/Screenshot_2025-01-30_at_7.59.27_am.png?ex=679bf6be&is=679aa53e&hm=3971c7bbe9a0937e2fc97c1413129def9c4fcdd0510fb1b6ff156d336d5ee67a&
https://cdn.discordapp.com/attachments/1334279837581443215/1334282320353558679/Screenshot_2025-01-30_at_7.59.55_am.png?ex=679bf6be&is=679aa53e&hm=398d5eb3d1d8c47901bfeb7a14b85840ef5bec652e119316a65267ebcff59d62&

<@1275718454212563002>
Please ask support for more info on this.

Here are the list of calls with ended-reason unknown.
https://cdn.discordapp.com/attachments/1334279837581443215/1334453887439999057/call_1.json?ex=679c9687&is=679b4507&hm=8cccfb5f47639791e7310223414645bfa8a60d889bd48e5a71e99f631673797d&

<@1275718454212563002> We apologize for the inconvenience caused by the system outage yesterday, which resulted in the call ending without the reason being updated correctly. For the time being, you may disregard these calls; however, we assure you that this issue will not occur again. Additionally, if you wish, we can manually update the call ending reason to "assistant end call," as indicated in the internal-logs.

<@1275718454212563002> Because of no response closing this ticket.