Inbound call not working
# support
d
I set up a number through the Vapi dashboard. It is working great for people within the US, but not for someone calling in from Panama, even when they use their US cellphone. Any ideas?
a
Heydarmitage. Thank you for creating the ticket! A member of our team will reach out to you shortly.
v
You can continue this conversation by mentioning me in the message.
@darmitage. I'm glad to hear that your number is working well within the US. For the issue with calls from Panama, it could be related to international calling restrictions or carrier-specific limitations. Since the person is using a US cellphone, it's possible that their service plan doesn't support international calls or there might be a need to enable international calling with their carrier. To ensure that the issue isn't on the VAPI side, please check the following: 1. Verify that your VAPI number is set up to receive international calls. 2. Check if there are any restrictions set in your VAPI dashboard that might be blocking calls from international numbers. 3. Review the phone calling guide for any additional settings that might be relevant for international callers. If everything seems to be configured correctly and the issue persists, it may be best to contact the individual's mobile carrier in Panama to ensure that their plan supports international calling to the US. If you need further assistance or have any other questions, please let me know!
d
Thanks for the super quick response. I just had them call my cellphone number and it came through just fine. I don't see anything on this screen that would allow me to configure international calling https://cdn.discordapp.com/attachments/1334544305875845282/1334545733092900905/image.png?ex=679cec11&is=679b9a91&hm=39d2c6302de9dd1fd4b38f3f9a327a3b8eabbee149a141b21ad6e936c87f39b5&
I fixed this by purchasing a number directly from twillio
5 Views