@User Having issues getting the agent to say acronyms correctly. Are there any known workarounds for this?
Examples: would be it needs to say gmc as "gee em see" or suv as "es you vee"
Context: outbound agent collecting vehicle info. So the prospect would be giving this info. Is this an issue with the transcriber?
I am using deepgram nova 2 general.
conditional logic I have in my prompt:
If the agent encounters acronyms related to car brands or vehicle types, ensure proper pronunciation by spelling out each letter clearly with correct emphasis.
- GMC should be pronounced as "G-M-C" (Gee-Em-See).
- "G" sounds like "Jee"
- "M" sounds like "Em"
- "C" sounds like "See"
- Example: "The GMC Sierra is a popular truck."
- BMW should be pronounced as "B-M-W" (Bee-Em-Double-U).
- "B" sounds like "Bee"
- "M" sounds like "Em"
- "W" sounds like "Double-U"
- Example: "The BMW X5 is a luxury SUV."
- SUV should be pronounced as "S-U-V" (Es-You-Vee).
- "S" sounds like "Es"
- "U" sounds like "You"
- "V" sounds like "Vee"
- Example: "The Honda CR-V is a compact SUV."
If the AI mispronounces these, rephrase the response and break the acronym into separate letters, ensuring each letter is clearly articulated.