<@&1231325148079194222> Having issues getting the ...
# general-english
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@User Having issues getting the agent to say acronyms correctly. Are there any known workarounds for this? Examples: would be it needs to say gmc as "gee em see" or suv as "es you vee" Context: outbound agent collecting vehicle info. So the prospect would be giving this info. Is this an issue with the transcriber? I am using deepgram nova 2 general. conditional logic I have in my prompt: If the agent encounters acronyms related to car brands or vehicle types, ensure proper pronunciation by spelling out each letter clearly with correct emphasis. - GMC should be pronounced as "G-M-C" (Gee-Em-See). - "G" sounds like "Jee" - "M" sounds like "Em" - "C" sounds like "See" - Example: "The GMC Sierra is a popular truck." - BMW should be pronounced as "B-M-W" (Bee-Em-Double-U). - "B" sounds like "Bee" - "M" sounds like "Em" - "W" sounds like "Double-U" - Example: "The BMW X5 is a luxury SUV." - SUV should be pronounced as "S-U-V" (Es-You-Vee). - "S" sounds like "Es" - "U" sounds like "You" - "V" sounds like "Vee" - Example: "The Honda CR-V is a compact SUV." If the AI mispronounces these, rephrase the response and break the acronym into separate letters, ensuring each letter is clearly articulated.
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