Vapi is the Voice AI platform for developers.

Vapi AI

I keep getting this in calls 

An error occurred in this call: pipeline-error-eleven-labs-500-server-error

I’m using my own eleven labs api key… are the error rates from their side? Happened a lot today and yesterday. Is there maybe something else?

HeyDomnulZeu Thank you for creating the ticket! A member of our team will reach out to you shortly.

<@883438766402986034>
I'm sorry to hear that you're experiencing issues with your calls. The `pipeline-error-eleven-labs-500-server-error` typically indicates an internal server error on Eleven Labs' side. This could be due to a temporary issue with their service or an unexpected problem that they are currently facing.

Since you mentioned that this has been happening a lot today and yesterday, it's possible that Eleven Labs is experiencing intermittent service disruptions. I would recommend checking their status page or reaching out to their support team for more detailed information on the current status of their systems.

If you've already checked and there are no reported issues on their end, it might be worth verifying that your API key is still valid and that you're not exceeding any usage limits that might be in place.

If you need further assistance or if the problem persists, please ask support for more info on this.

You can continue this conversation by mentioning me in the message.

Got it. Tagging <@&1231325148079194222> for additional help.

Same error is happening we frequently now

<@883438766402986034> <@1276292875092492411> To help track down this issue, could you share:
- The call ID
This would really help me figure out what went wrong!

<@865531204849500190> 47e682a9-4065-41c2-bcb0-02cdeee14920
98838f20-f390-42ed-9978-9ea1bf1c5aee
70112f50-14e5-4bbe-82ea-c9147e99b084
755fa7af-4785-4655-a951-06dbe7e9b8ed

<@883438766402986034> it is because of 11labs flash_model try changing the model to turbo it will work as expected. I have already reported this issue with 11labs team.
https://cdn.discordapp.com/attachments/1335277468805758986/1336294139976749138/Screenshot_2025-02-04_at_4.44.44_PM.png?ex=67a34866&is=67a1f6e6&hm=c03626951f9d905ffd95447a0d863951447699128f969a441db9dae0c1bd4e1b&

<@865531204849500190> Any updates on that? Been getting this error almost twice every 10 calls.

Hey Salem, it's from 11labs and they are working on it. It's have been reported to them multiple times I suggest stick to turbo model for now.