I'm confused
# support
u
Why can I only make 10 outbound calls total in a day? How do I fix this? After Vapi reaches 10 calls I need to wait 24 hours to place more calls.. Doesn't make sense. https://cdn.discordapp.com/attachments/1335339071211438160/1335339071572283402/Screenshot_2025-02-01_at_12.00.11_PM.png?ex=679fceec&is=679e7d6c&hm=893bb5791adfa47e1ff1c8cfa557a6531d1e54e6f60ddc1b0731f4c5647f07ea&
a
Heyπ™Œπ™π˜Όπ™„π™„π™‡ Thank you for creating the ticket! A member of our team will reach out to you shortly.
u
Thank you
v
message has been deleted
@π™Œπ™π˜Όπ™„π™„π™‡ It sounds like you might be encountering a limit set within your VAPI account or plan. Typically, such limits are in place to prevent abuse or to match the service tier you've subscribed to. However, if this limit doesn't align with your expected usage or subscription plan, there are a few steps you can take to resolve this: 1. **Check Your Plan**: Review your current subscription plan to confirm the number of outbound calls that are included. 2. **Review Account Settings**: Sometimes, limits can be set within the account settings. Check there to see if there's an option to adjust the limit. 3. **Contact Support**: If the above steps don't resolve the issue, it may be necessary to reach out to VAPI support to inquire about your account's limitations and how they can be adjusted. Would you like me to guide you on how to check your plan details or account settings, or would you prefer to contact support directly for more information on this?
You can continue this conversation by mentioning me in the message.
u
Please
How do I check plan details
Hello?
t
You have to purchase your own Twilio phone number to get out of the 10 call /day limit
@π™Œπ™π˜Όπ™„π™„π™‡
u
I purchased the number through Vapi.. So I need to purchase it direct through Twilio?
Thank you for the response btw
t
yep
just cancel ur vapi number and make a twilio acc and buy one thru there, then copy ur twilio id and phone id, and import into vapi
u
Appreciate that Trent. Thank you
Would you happen to know what the outbound call limits are doing it this way?
t
u can run 10 concurrent outbound calls at once
no daily limit or anything like that
u
Perfect. Thank you
s
@π™Œπ™π˜Όπ™„π™„π™‡ checking if this is resolved for you?
@π™Œπ™π˜Όπ™„π™„π™‡ because of no response closing this ticket.