@Vapi I need your assistance in setting up Caller ID The goal is to ensure that when a customer (Caller: 11) dials my Twilio/Vapi number (22) and the call is transferred to the client (33), the client (Human ) should see the original caller's number (11) instead of the Twilio/Vapi number (22). Could you help me configure this properly?

@Pankaj Absolutely, I'd be happy to help you set up your Caller ID to display the original caller's number when calls are transferred. To achieve this, you'll need to configure your Twilio/Vapi number to pass through the original caller's Caller ID information to the client when the call is transferred. This is typically done by setting the

callerId

parameter to the original caller's number when making the API request to transfer the call. Here's a general outline of the steps you would take: 1. When a customer calls your Twilio/Vapi number, capture the incoming Caller ID (the customer's phone number). 2. When transferring the call to the client, use the captured Caller ID as the

callerId

parameter in your API request. If you're using the Twilio API directly, you would use the

Twilio Voice API

to make an outbound call to the client (33) and set the

callerId

to the original caller's number (11). If you're using a specific function or method within the Vapi services to handle this, please provide me with the details or the function you're intending to use, and I can give you more tailored instructions. If you need to import your own phone number to use with Vapi services, you can do so through the dashboard or by using the

/phone-numbers/import

endpoint with your Twilio credentials. If you require further assistance with the API call or have any other questions, feel free to ask!

Let me know what to do in the Vapi to achieve this

@Pankaj To achieve this within Vapi, you would follow these steps: 1. Capture the Incoming Caller ID: - When a call comes in, ensure that your system is set up to capture the incoming caller's phone number. This is typically available in the call data provided by Vapi for incoming calls. 2. Transfer the Call with the Original Caller ID: - When you're ready to transfer the call to another number, you'll use the Vapi API to initiate the transfer. During this process, you'll set the

callerId

parameter to the phone number you captured in the first step. Here's a simplified example of what the API call might look like:

json
{
  "to": "+13334445555", // The client's phone number where the call will be transferred
  "from": "+11112223333", // The original caller's phone number captured from the incoming call
  "callerId": "+11112223333" // Set the callerId to the original caller's number
}

Please note that the actual API request might differ based on the specific Vapi functionality you're using. If you need to know the exact function call or API endpoint to use, please provide more details about the Vapi features you're utilizing, or refer to the Vapi documentation for the specific API call to transfer calls with a custom caller ID. If you're unsure about the exact steps or need further assistance with the Vapi dashboard or API, please let me know, and I can provide more detailed guidance.

I am unsure about the exact steps

@Pankaj I apologize for any confusion. To provide you with the exact steps, I would need to know more about the specific Vapi features or functions you are using. Vapi, as a hypothetical Voice API, might have specific functions for handling calls, such as initiating a call transfer and setting the caller ID. Since I don't have access to the actual Vapi documentation or its API reference, I can't provide you with the exact code or function calls. However, in a typical voice API, the steps to transfer a call and set the caller ID would involve: 1. Receiving the Incoming Call: - Your system should have an endpoint configured to receive webhooks (HTTP requests) from Vapi when a call comes in. - Capture the incoming caller ID from the data provided in the webhook. 2. Initiating the Call Transfer: - Use the Vapi API to create a new outbound call from your Vapi number to the client's number. - Set the

callerId

parameter to the captured incoming caller ID. 3. Completing the Transfer: - Once the client accepts the call, Vapi would typically handle the rest of the transfer process. If Vapi has a specific function for handling call transfers with a custom caller ID, you would need to refer to the Vapi documentation to find the exact function name and parameters required. If you can provide me with the names of the functions or more context on how you're currently handling calls with Vapi, I can give you more precise instructions. Otherwise, please ask support for more info on this, and they can guide you through the exact steps based on Vapi's capabilities and API reference.