I am trying to buy credits but i am receiving the message

"Couldn't Process Payment: Error: Your card was declined."

I can confirm that the card is valid. this is the subscription id 9269c615-1c93-4dfa-9b6a-4a327e9c1699

HeyRaju Thank you for creating the ticket! A member of our team will reach out to you shortly.

@Raju I'm sorry to hear that you're experiencing issues with your payment. Let's try to resolve this together. Could you please check if your card has any restrictions on online or international transactions? Additionally, please ensure that your card has sufficient funds and that the billing information entered matches the card's details. If everything seems correct on your end, I would recommend reaching out to your bank to inquire about the decline. They may be able to provide more details on why the transaction was not approved. If your bank confirms that there should be no issues with the transaction, please try the payment process again. If the problem persists, please ask support for more info on this. They can assist you further and help ensure your subscription is updated correctly.

@Vapi no it doesnt have any restrictions because it has been running for the last 3-4 months on vapi just fine

@Raju I understand that this must be quite frustrating for you. Since the card has been working fine with VAPI for the past few months, this issue might be due to a temporary problem with the payment gateway or a recent change in the card's status that hasn't been flagged yet. In this case, I would recommend the following steps: 1. Double-check the card details you've entered to ensure there are no typos or outdated information. 2. If possible, try using a different payment method or card to see if the issue is specific to the card in question. 3. Contact your bank to ensure there are no new restrictions or issues with your card that you might not be aware of. 4. Wait a short while and try the payment again, as sometimes these issues are temporary and resolve on their own. If none of these steps resolve the issue, please reach out to VAPI support directly for further assistance. They may need to look into the payment system or your account specifically to identify and fix the problem.

i can confirm that its all correct on our end

@Raju Thank you for confirming that everything is in order on your end. It does seem like the issue might be with our payment processor. I would suggest reaching out to VAPI support for a detailed look into the payment system. They can check the status of the payment processor and investigate any issues that may be causing the problem with your transaction. In the meantime, if you have an alternative payment method, you might want to try that to see if it goes through without any issues. If you need any further assistance or have additional questions, please feel free to ask.

@User could you please help. this is the subscription id 9269c615-1c93-4dfa-9b6a-4a327e9c1699

@Raju can you try using another card?

Payment failed
This payment failed because the customer's bank has declined the payment and has directed Stripe to block future attempts.