Voice Agent for Interaction from application
# supportd
dl_amit
02/03/2025, 11:34 AMHello, I want to have voice agent which will respond to my customers from our application and respond back. I am not looking for outbound call but a voice agent which will speak with customer from my application and will respond back based on tools and knowledge article. Is this possible to achieve with vapi platform? Thanks
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Vapi
02/03/2025, 11:36 AMmessage has been deleted
Vapi
02/03/2025, 11:36 AM@dl_amit
Hello! Yes, it is absolutely possible to achieve this with the VAPI platform. Our platform is designed to empower developers like you to create sophisticated voice AI applications. You can integrate a voice agent into your application that will interact with your customers in real-time, providing responses based on the tools and knowledge base you have.
To get started, you can use our client SDKs to quickly implement voice capabilities within your app. For the voice agent to respond intelligently, you'll need to set up a Server URL to handle the logic and data retrieval from your tools and knowledge articles.
If you need any assistance or have specific requirements, please let me know, and I'll be happy to help you further!
Vapi
02/03/2025, 11:36 AMYou can continue this conversation by mentioning me in the message.
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dl_amit
02/03/2025, 11:37 AMMy agent will not call any number . It will respond back to voice streaming from my application
dl_amit
02/03/2025, 11:45 AM@Vapi @Support.Voice-Agent
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Vapi
02/03/2025, 11:45 AM@dl_amit
Absolutely, your voice agent can be designed to interact with voice streams directly from your application without making outbound calls. The VAPI platform supports real-time voice streaming, which means your agent can listen to the incoming audio from your users, process it, and respond accordingly within the application itself.
You can configure the voice agent to use your application's logic, tools, and knowledge base to generate appropriate responses. This setup ensures that the agent can provide information, answer questions, and assist users as if they were conversing with a human representative.
If you have any more questions or need guidance on how to set this up, please feel free to ask.
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dl_amit
02/03/2025, 11:46 AMshare me the document @Vapi
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Vapi
02/03/2025, 11:46 AM@dl_amit
Please ask support for more info on this.
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dl_amit
02/03/2025, 11:46 AM@Shubham Bajaj can you pl help on this
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Shubham Bajaj
02/04/2025, 8:35 AM> I am not looking for outbound call but a voice agent which will speak with customer from my application and will respond back based on tools and knowledge article.
@dl_amit can you please rephrase your issue description with an example.
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dl_amit
02/04/2025, 12:51 PMMy new requirement is that user will login into my system and do voice conversation. Can VAPI voice agent meet this requirement?
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Shubham Bajaj
02/06/2025, 8:34 AM@dl_amit You need to use the Web SDK for this. It allows you to create web calls and enable users to communicate with assistants.
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