@Vapi What is the inbound call api route to route calls to an inbound agent?

@ZacKenichi To route calls to an inbound agent using our Voice API, you would typically use a webhook that listens for incoming call events. When a call is received, the API will trigger a webhook event, which you can handle to route the call to the appropriate agent. The specific API route for handling inbound calls will depend on the Voice API provider you're using. Generally, you would set up an endpoint on your server, such as

/inbound-calls

, and configure your Voice API account to send incoming call notifications to this endpoint. Once you have your endpoint set up, you can write logic to handle the incoming call event and route it to an agent. This could involve answering the call, playing a greeting, and then connecting the caller to an agent's extension or phone number. If you need to provision a new phone number and set up inbound calling, you would typically use the Voice API's management console or an API call to provision the number and configure the routing. If you need assistance with the specific steps or code to set up inbound calling for your agent, please let me know, and I can provide more detailed guidance.

@Vapi help me route an inbound call to an inbound agent where the initial ivr is from gohighlevel then we will route the call to the inbound AI using an api route.

@ZacKenichi Certainly! To route an inbound call from a GoHighLevel IVR to your inbound AI agent using an API route, you'll need to follow these steps: 1. Set Up GoHighLevel IVR: - Log in to your GoHighLevel account. - Configure the IVR with the desired flow and options. - Within the IVR options, you'll need to set up a webhook or an API call that will be triggered when you want to route the call to your AI agent. 2. Provision a Phone Number: - If you haven't already, provision a new phone number through your Voice API provider. - This number will be used to receive inbound calls that are then handled by your GoHighLevel IVR. 3. Configure Webhook/API Call: - In the GoHighLevel IVR configuration, specify the webhook or API endpoint that will be called to route the call to your AI agent. - This endpoint should be the one provided by your Voice API for handling inbound calls. 4. Set Up API Endpoint: - On your server, set up an API endpoint that will receive the webhook from GoHighLevel. - This endpoint should handle the incoming request and use your Voice API to route the call to your AI agent. 5. Handle the Call Routing: - When your API endpoint receives a request, it should initiate a call to your AI agent's phone number or SIP endpoint using your Voice API. - Use the appropriate API call to your Voice API provider to connect the incoming call with your AI agent. 6. Test the Flow: - Make a test call to your provisioned phone number to ensure the IVR and routing are working correctly. - The call should go through the GoHighLevel IVR and then be routed to your AI agent as configured. If you need assistance with the specific API calls or webhook setup, please provide more details about your Voice API provider, and I can give you more precise instructions. If you're ready to proceed with provisioning a number or setting up the API route, let me know, and I'll assist you with the next steps.

@Vapi can I get info about a recent call using a phone number?

@ZacKenichi To retrieve information about a recent call using a phone number, you would typically use the call history or call logs feature provided by your Voice API platform. Most Voice API providers offer an API endpoint that allows you to fetch call records based on certain criteria, such as the phone number involved in the call. Here's a general approach to obtaining call information: 1. API Authentication: Ensure you have the necessary authentication tokens or credentials to access the Voice API. 2. API Endpoint: Identify the API endpoint for retrieving call logs or call details. This endpoint will vary depending on your Voice API provider. 3. Query Parameters: Prepare the query with the appropriate parameters, such as the phone number, date range, or call status, to filter the call logs. 4. API Request: Make an API request to the call logs endpoint with the query parameters to fetch the call details. 5. Process Response: Once you receive the response, parse the data to find the information about the recent call associated with the phone number you're interested in. Please note that the exact steps and the API endpoint format will depend on the specific Voice API provider you are using. If you provide me with the name of your Voice API provider or if you need help constructing the API request, I can offer more detailed instructions. If you're ready to proceed and need to fetch the call information, please let me know, and I'll assist you with the next steps. If there are any specific details or parameters you're looking for, such as call duration, timestamp, or call status, please include those in your request.

@Vapi is there an api route I can use for CURL to get the last call made by a customer?

@ZacKenichi To retrieve the last call made by a customer using cURL, you would typically use an API endpoint provided by your Voice API platform that allows you to fetch call records. However, without knowing the specific Voice API provider you're using, I can't provide the exact API endpoint or parameters. Here's a general cURL command template you might use to fetch the last call made by a customer, assuming the API provides such functionality:

bash
curl --request GET \
  --url 'https://api.yourvoiceapi.com/calls?phoneNumber=customerPhoneNumber&orderBy=startTime&order=desc&limit=1' \
  --header 'Authorization: Bearer YOUR_API_TOKEN' \
  --header 'Content-Type: application/json'

In this template: - Replace

https://api.yourvoiceapi.com/calls

with the actual API endpoint for retrieving call records. - Replace

customerPhoneNumber

with the phone number of the customer whose last call you want to retrieve. - Replace

YOUR_API_TOKEN

with your actual API token or authentication credentials. - The

orderBy=startTime&order=desc&limit=1

part of the URL assumes that the API allows you to sort the calls by start time in descending order and limit the results to the most recent call. Please note that the actual parameters and the endpoint will vary based on your Voice API provider's documentation. If you can provide the name of your Voice API provider or if you have the API documentation available, I can help you construct the exact cURL command you need. If you're ready to proceed with the cURL command and need assistance with the specific parameters or authentication method, please let me know, and I'll be happy to help.

@Vapi does vapi have this api route?

@ZacKenichi Please ask support for more info on this.