We are using VAPI’s voice AI in conjunction with Twilio to conduct AI outbound calling. We initiated two outbound calls from the same Twilio number, and each call was forwarded to its configured phone number. The first call was successfully forwarded to the designated number; however, while that call was still ongoing, the second call was forwarded as well, resulting in the second call being disconnected because a call was already in progress. We would like to configure the system so that the second call is not disconnected but instead waits until the first call ends, and then it is forwarded. We would appreciate any suggestions on how to achieve this either through VAPI settings or via Twilio’s configuration. Could you please advise us on how to set this up?

@Ko > The first call was successfully forwarded to the designated number; however, while that call was still ongoing, the second call was forwarded as well, resulting in the second call being disconnected because a call was already in progress. > We would like to configure the system so that the second call is not disconnected but instead waits until the first call ends, and then it is forwarded. This is not possible technically unless transfered to the same numbers, can you share both call IDs?