Bearer token
# support
r
Problem Description: When attempting to use a JWT token in the VAPI platform, we are receiving an authorization error related to the private key. 1. Symptoms: - Status code: 401 Unauthorized - Error message: "No Private Key Found" - Complete response: { "message": "No Private Key Found.", "error": "Unauthorized", "statusCode": 401 } 2. Context: - System: VAPI - Authentication type: JWT - Implementation method: Bearer Token 3. Probable Causes: a) System cannot find the configured private key to validate the token b) Private key used to sign the token doesn't match the one expected by the system c) Possible configuration issue in the VAPI platform 4. Required Verifications: - Confirm that the private key is correctly configured in VAPI - Verify JWT token format and structure - Check that the token is being sent correctly in the authorization header 5. Additional Information Required: - Is the JWT token being sent as "Bearer {token}"? - Is the private key registered in VAPI's configuration? - Are there any specific format requirements for private keys in VAPI?
v
message has been deleted
@Reona Thank you for providing a detailed description of the issue you're encountering with JWT token authorization on the VAPI platform. Let's address each of the required verifications to help resolve the problem: 1. **Confirm Private Key Configuration**: Please ensure that the private key is correctly configured in the VAPI Dashboard. You should double-check that the key matches the one you're using to sign your JWT tokens. 2. **Verify JWT Token Format**: The JWT token should be well-formed, consisting of three parts separated by dots (header.payload.signature). Ensure that it adheres to the standard JWT structure. 3. **Check Authorization Header**: The token should be included in the HTTP request's authorization header in the format
Authorization: Bearer {token}
. Please confirm that the token is being sent correctly with the appropriate header format. For the additional information required: - If you're unsure whether the JWT token is being sent as "Bearer {token}", please verify this in your request headers. - To confirm if the private key is registered in VAPI's configuration, you may need to check the settings in your VAPI Dashboard or the environment where your VAPI instance is set up. - Regarding the format requirements for private keys in VAPI, they typically need to be in a PEM format. Ensure that your private key conforms to this requirement. If you've confirmed all the above and the issue persists, it might be necessary to look into the VAPI system logs or contact support for further assistance. If you need help with checking the configuration or any other assistance, please let me know, and I'll do my best to assist you.
You can continue this conversation by mentioning me in the message.
r
@Vapi i check the autorization header and now get the following error : failed to extract key for request id 71465a67-53c3-442c-b472-0c6a77bb31bc
v
@Reona It seems like there's an issue with extracting the key from your request. This could be due to several reasons, such as an incorrect key format, an issue with the VAPI platform, or a mismatch between the key used to sign the token and the key registered with VAPI. To proceed, please verify the following: - Ensure that the key used to sign the JWT token is the same one that is registered with the VAPI platform. - Confirm that the key format is correct and supported by VAPI. It should typically be in PEM format. - Check if there are any additional details or error messages provided by VAPI that could give more insight into the issue. If after these verifications the problem still exists, it might be necessary to involve the VAPI support team to investigate the issue with the specific request ID you've provided. They can check the backend logs and configurations to pinpoint the exact cause of the failure. Would you like me to guide you through any specific verification steps, or is there anything else I can assist you with?
r
i already verify that, and the problem still there @Vapi
v
@Reona I'm sorry to hear that the issue persists even after verifying the key and token format. Since you've already checked the authorization header and confirmed that the private key is correctly configured and matches the one used to sign the JWT token, it seems we might be dealing with a more complex issue that could require direct support intervention. At this point, it would be best to escalate this to the VAPI support team who can investigate the issue with the specific request ID you've provided. They have the necessary tools and access to look into the system logs and determine why the key extraction is failing. Would you like me to help you with the process of contacting support or provide you with any additional guidance on what information to include in your support request?
r
yes! @Vapi
v
@Reona Sweet. Have a great day!
14 Views