Where do i get my private key?
# support
r
need help with this, when y try to put de bearer token i get the following error: { "message": "No Private Key Found.", "error": "Unauthorized", "statusCode": 401 } so i need to know how to get that key, because i already try with the private api key and it doesn't work
v
@Reona It sounds like you're having trouble with the authorization process. To resolve this, you'll need to ensure that you're using the correct type of credential for the API you're trying to access. Here's what you can do: 1. Go to the Dashboard of the API provider you're using. 2. Look for a section that allows you to generate or view your API keys or credentials. 3. Depending on the API, you might need to generate a specific type of credential, such as an
AnthropicCredential
,
AzureOpenAICredential
, or one of the other types listed in the context. 4. Once you have the correct credential, you'll need to include it in the Authorization header as a Bearer token when making your API requests. If you're unsure which credential type you need or how to retrieve it, please let me know which API you're trying to access, and I can provide more detailed instructions. If you need further assistance, don't hesitate to ask support for more info on this.
You can continue this conversation by mentioning me in the message.
r
im triyng to use MAKE.COM to acces to my call transcription on VAPI
@Vapi im triyng to use MAKE.COM to acces to my call transcription on VAPI
v
@Reona To access your call transcriptions on VAPI using MAKE.COM, you'll need to ensure that you have the correct API keys and that they are properly configured in MAKE.COM. Here's what you should do: 1. **Check API Key**: Ensure that you have the correct API key from VAPI. This key is usually provided to you when you create an account or a project within VAPI. 2. **Private Key**: If the error message indicates "No Private Key Found," it suggests that you might need a private key in addition to your API key. This is often the case when the API uses JWT (JSON Web Tokens) or similar methods for authentication. 3. **Dashboard Configuration**: Go to the VAPI Dashboard and check under the Provider Keys tab to make sure your API key is added and validated there. 4. **MAKE.COM Setup**: In MAKE.COM, when setting up the HTTP request to VAPI, ensure that you are including the Authorization header with the 'Bearer' schema followed by your API key. Here's an example of what the Authorization header should look like:
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Authorization: Bearer YOUR_API_KEY
Replace
YOUR_API_KEY
with the actual API key you obtained from VAPI. If you've done all of this and are still encountering issues, it's possible that there may be additional steps or configurations required by VAPI that are not covered in the provided context. In that case, please reach out to VAPI support for further assistance on how to correctly set up your API keys with MAKE.COM.
r
Private Key: If the error message indicates "No Private Key Found," it suggests that you might need a private key in addition to your API key. This is often the case when the API uses JWT (JSON Web Tokens) or similar methods for authentication @Vapi thats exacly what is happening, can u help me?
v
@Reona Certainly! If you're receiving an error indicating "No Private Key Found," it typically means that the API you're trying to access requires a JWT or a similar token that is signed with a private key. Here's how you can proceed to resolve this: 1. **Locate or Generate Private Key**: Check the VAPI Dashboard or the section where you manage your API credentials. There might be an option to generate or download a private key. If you can't find it, you may need to create one. 2. **Generate JWT**: If VAPI requires a JWT for authentication, you will need to use the private key to sign a JWT. This process usually involves specifying a payload with your account details and using a library or tool to sign the payload with your private key. 3. **Use the JWT**: Once you have the JWT, you will use it in the Authorization header as a Bearer token when making your API requests to VAPI. Here's a general example of how to include the JWT in your Authorization header:
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Authorization: Bearer YOUR_JWT
Replace
YOUR_JWT
with the JWT you generated. If you're not familiar with how to generate a JWT or if you need the exact steps for VAPI, you may need to refer to the VAPI documentation or contact their support team for detailed instructions on generating and using JWTs with their API. If you need further assistance with this process or if there's anything else I can help you with, please let me know!
r
@Vapi i do it, but get this error " failed to extract key for request id bb3f8900-2355-4f35-a9f2-def0faf798ea"
v
@Reona The error message "failed to extract key for request id" suggests that there might be an issue with the way the JWT was constructed or with the key itself. Here are a few steps you can take to troubleshoot this issue: 1. **Verify the JWT**: Ensure that the JWT is correctly formatted and has been signed with the correct private key. You can use online tools like [jwt.io](https://jwt.io/) to decode and verify your JWT. 2. **Check Key Format**: Make sure that the private key is in the correct format required by VAPI. Some systems require keys to be in a specific format (e.g., PEM) or to include certain headers and footers. 3. **Check Key Permissions**: If the private key is stored or managed by a service, ensure that the key has the necessary permissions to be used for signing tokens. 4. **Review API Documentation**: Double-check the VAPI documentation to ensure that you're following all the required steps for generating and using the JWT. 5. **Request ID**: The request ID provided in the error message can be useful for support teams to trace the issue. When contacting support, provide them with this ID. 6. **Contact Support**: If you've verified everything on your end and the issue persists, it's best to reach out to VAPI support with the request ID and the details of the steps you've taken. They should be able to provide more specific guidance or identify if there's an issue on their end. If you'd like, I can assist you in reaching out to VAPI support with the necessary information. Would you like me to do that for you?
r
yes, help me reaching out the vapi support @Vapi
v
@Reona I can guide you on how to reach out to VAPI support. You can send an email to their support team with a detailed description of the issue you're facing, the steps you've taken to resolve it, the error message you received, and the request ID from the error message. Here's a template you can use to compose your email:
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Subject: Assistance Required - JWT Authentication Issue

Dear VAPI Support Team,

I am experiencing an issue with JWT authentication when trying to access call transcriptions using MAKE.COM. Despite following the necessary steps to generate and use a JWT, I am encountering the following error:

"failed to extract key for request id bb3f8900-2355-4f35-a9f2-def0faf798ea"

Here are the steps I have taken:
1. Generated a private key from the VAPI Dashboard.
2. Created a JWT signed with the private key.
3. Included the JWT in the Authorization header as a Bearer token.

Unfortunately, I am still unable to authenticate successfully. Could you please assist me in resolving this issue? The request ID associated with the error is bb3f8900-2355-4f35-a9f2-def0faf798ea.

Thank you for your assistance.

Best regards,
[Your Name]
[Your Contact Information]
Please replace
[Your Name]
and
[Your Contact Information]
with your actual name and preferred contact details. To send the email, you can click on the following link: [Email Support](support@vapi.ai) If you need any further assistance or have additional questions, feel free to ask.
r
thanks @Vapi
v
@Reona Sweet. Have a great day!
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