Dear VAPI Support Team, I am currently experiencing an issue where I am unable to select knowledge base files in any of my assistants. Although I have successfully added the files, they do not appear as selectable options. Steps Taken to Resolve the Issue: - Performed a hard refresh of the page, but the issue persists. - I logged out and logged back in, but the problem remained the same. - I tried accessing my account from different systems, yet the issue persists. This is a critical issue, and I would appreciate your urgent assistance in resolving it. Please let me know if any further information is required. Looking forward to your prompt support, you can check the attached screenshots below for reference of the issue https://cdn.discordapp.com/attachments/1336702249317171261/1336702249510113381/image.png?ex=67a4c47b&is=67a372fb&hm=6a992e2388858a9c37894d9e20970e7e7707937e46362cac979cb11afd65929e& https://cdn.discordapp.com/attachments/1336702249317171261/1336702249769898077/2025-02-05_19-46.png?ex=67a4c47b&is=67a372fb&hm=b9193aad88a241c697e548222765699dfa7f6525fb9e0a6661cdce05dc92bb06&

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@Vapi File ids: b5555088-355c-43ee-9e3a-d8fa96cd0c1c , 8c3bbaa5-259d-4f79-a1c1-6d4a97b670a6 provider : Openai model : gpt-4o Cluster

@Kishan Panchal Thank you for providing the file IDs and specifying the provider and model you're using. It seems like you've taken all the appropriate initial steps to troubleshoot the issue. Given the information you've provided, I will now proceed to check the system on my end. However, since I'm a support bot, I don't have the capability to directly access or modify the backend systems. Therefore, I recommend the following steps: 1. **Check for Updates**: Ensure that your system is up-to-date with the latest version of the software or any patches that might have been released. 2. **Review Permissions**: Sometimes, issues with file selection can be related to user permissions. Verify that your user account has the correct permissions to access and modify the knowledge base files. 3. **Contact Support**: If the issue persists, it would be best to contact the technical support team directly. They will have the necessary tools to access the system logs and provide a more in-depth analysis. 4. **Provide Detailed Information**: When contacting support, include all relevant information such as the file IDs, the steps you've already taken, any error messages, and the screenshots you mentioned. If you'd like, I can guide you through contacting the technical support team or provide you with the contact details. Please let me know how you would like to proceed.

@Vapi I want to proceed to contact with technical support team.

@Kishan Panchal Great, I can assist you with that. To contact the technical support team, please visit the following URL: [Support - Vapi](https://docs.vapi.ai/support). Once there, you can submit a detailed description of your issue, along with the file IDs, provider, model information, and any screenshots or error messages you have. The support team will be able to investigate the issue with your knowledge base files not being selectable and provide you with a resolution. If you need any further assistance or have additional questions, feel free to reach out. I hope your issue gets resolved quickly! If there's anything else I can help you with, please let me know.

Also same issue here. https://cdn.discordapp.com/attachments/1336702249317171261/1336706323173343283/image.png?ex=67a4c846&is=67a376c6&hm=4b7b7ecfd8add7290dce1a56fcb999497e10dda8df42a53a12dacf9867a46cda&

@Kishan Panchal @Talon We have migrated from Canonical to Trieve, so you have to attach the Knowledge base using API, you can learn more about it from here https://docs.vapi.ai/knowledgebase *It was announced last week. *

@Shubham Bajaj If possible, could you please provide us with a Loom video or a detailed document? It would be extremely helpful for us to refer to and resolve this issue effectively. Thank you!

@Kishan Panchal @Talon @Mark Clint Please take a moment to view this comprehensive video on how to create a Knowledge Base, and kindly share your thoughts on whether you believe it will be beneficial for you and others. https://www.loom.com/share/9986c175aef146f9b85631414d5e1d67?sid=26fd4532-530b-4093-8495-009c6690fc70

Thank you @Shubham Bajaj for this it was really helpful.

@Kishan Panchal Happy to help. Let me know if you require further help or any such videos.

IMO, the email that went out was not an URGENT email and, it was written at a high level of understanding. Whoever wrote it understood what it meant, but on the receiving end, we did not understand what it meant. I for one did not know what it meant because I am not a developer. After many hours, Sahil sent the form to fix an change to Trieve but honestly, again, it was for the high level and not of the lower level understanding. Having a step by step breakdown would have been good to understand how the API from trieve and vapi works. Here is the form I was sent to get it corrected. #announcement https://automations.vapi.sh/form/custom-kb

@Cliff Apologies for the inconvenience. You can check the step by step walkthrough from here https://www.loom.com/share/9986c175aef146f9b85631414d5e1d67?sid=26fd4532-530b-4093-8495-009c6690fc70 if you face any difficulties you can ping me.

unfortunately I got error when setting up under postman. Heres a quick video: https://www.loom.com/share/01c2c15a9e1746d4808ad3b11063eb3b?sid=9aedc51b-0e29-405b-8dca-8e9f841da98b

@Mark Clint just remove the from the url bar. After the change it will work for you. Previously: https://api.vapi.ai/file Next: https://api.vapi.ai/file