The call got disconnected with unknown error. Here is the log... this is call response: {'id': 'afd80bfb-caf0-49cb-82a2-ff43e12d4d36', 'assistantId': '7d53cc41-6ca5-4853-902d-a263ecc2678c', 'customerId': None, 'phoneNumberId': 'bf3577bf-a304-4467-a244-babf55253d00', 'type': 'outboundPhoneCall', 'startedAt': None, 'endedAt': None, 'transcript': None, 'recordingUrl': None, 'summary': None, 'createdAt': '2025-02-05T07:39:00.820Z', 'updatedAt': '2025-02-05T07:39:17.699Z', 'orgId': '6dfaac21-274b-4a2d-affa-999a454059c8', 'cost': 0, 'twilioCallSid': None, 'twilioCallStatus': None, 'webCallUrl': None, 'assistant': None, 'phoneNumber': None, 'customer': {'number': '+918447734852'}, 'status': 'in-progress', 'endedReason': None, 'messages': None, 'maxDurationSeconds': None, 'stereoRecordingUrl': None, 'costBreakdown': None, 'metadata': None, 'phoneCallProvider': 'twilio', 'phoneCallProviderId': 'CAdad867ff599f839e6e9b277ca30dd9ea', 'webCallSipUri': None, 'forwardedPhoneNumber': None, 'phoneCallTransport': 'pstn', 'phoneCallProviderBypassEnabled': None, 'phoneCallProviderDetails': None, 'assistantOverrides': {'maxDurationSeconds': 1800}, 'assistantOverride': None, 'assistants': None, 'squadId': None, 'squad': None, 'analysis': None, 'artifact': None, 'name': '05-02-25-Soni-AT-T-John', 'destination': None, 'costs': None, 'monitor': {'listenUrl': 'wss://phone-call-websocket.aws-us-west-2-backend-production2.vapi.ai/afd80bfb-caf0-49cb-82a2-ff43e12d4d36/listen', 'controlUrl': 'https://phone-call-websocket.aws-us-west-2-backend-production2.vapi.ai/afd80bfb-caf0-49cb-82a2-ff43e12d4d36/control'}, 'transport': {}}

@dl_amit I'm sorry to hear that your call got disconnected. Based on the log you've provided, it seems that the call was in progress but there isn't a clear indication of the reason for the disconnection in the log itself. To assist you further, could you please provide any error messages or codes that were displayed when the call got disconnected? This information will help me understand the issue better and provide you with the appropriate support.

no error message was displayed

@dl_amit The call failed to connect, can you confirm this by sharing the twilio logs for the twilio call SID CAdad867ff599f839e6e9b277ca30dd9ea

logs

🔵 07:44:01:959 Call

afd80bfb-caf0-49cb-82a2-ff43e12d4d36

Waited 300s But Transport Never Connected.