We didn't receive the message that is in the trans...
# support
a
I highlighted the user’s phrase in the screenshot, which can be seen in the VAPI transcripts and heard in the recording, but we did not receive it. Everything above and below it was received. Could you please look into why the message was not sent? call_id: dc4be1a7-93ca-4995-b417-f0e7f4c37172 https://cdn.discordapp.com/attachments/1336714455920414753/1336714456209817663/2025-02-05_18.48.19.png?ex=67a4cfd9&is=67a37e59&hm=deba492fb2fc7cfd0418ae32a1d03c389528bdbe505daeb946963851e091164b&
v
message has been deleted
@august I'm here to help! To investigate the issue with the missing message, I'll need to review the call transcripts and recordings associated with the call ID you've provided. However, as a support bot, I don't have direct access to the system to retrieve call transcripts or recordings. Please reach out to our support team with the call ID
dc4be1a7-93ca-4995-b417-f0e7f4c37172
and they will be able to assist you further in investigating why the message was not sent. They have the necessary tools to look into the transcripts and recordings to determine the cause of the issue.
You can continue this conversation by mentioning me in the message.
@Jennifer Sweet. Have a great day!
@Vapi Sweet. Have a great day!
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