Knowledge Base not working /
# support
x
1. I have files uploaded and none of them showing up. 2. Yesterday files worked, but I uploaded .txt and gpt 4o mini could not read it full. It was TXT with sortiment and asistant said: "I have no informations about our products". File was attached to assistant. How to solve? Indexing problem? https://cdn.discordapp.com/attachments/1336727607533899786/1336727607999336488/image.png?ex=67a4dc18&is=67a38a98&hm=3276ca94c782c8a49936003158f29a2206da121675d879002706b810cfbc0af9&
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@xDekohyx I'm sorry to hear you're experiencing issues with your files. Let's address each of your concerns: 1. If your files are not showing up, it could be due to a syncing issue or a delay in the system's indexing process. To assist you better, could you please provide more details? For example, where are you trying to view these files, and what type of files have you uploaded? 2. Regarding the .txt file that GPT-4o mini could not fully read, it's possible that the file format was not supported or there was an issue with how the content was structured within the file. To help resolve this, could you please confirm the exact content structure of the .txt file and how you attached it to the assistant? Once I have more information, I'll do my best to assist you further. If these issues persist, we may need to look into the system logs or escalate to technical support for a deeper investigation.
g
I am also having problems with this feature
g
Same issue, and I needed them for presenting today. It was working until tonight.
m
Yeah reported problem I'm sure the team is on it fixing the bug
s
@xDekohyx @Mason | Building KOI @giorgior27 @geramalagon We have migrated from Canonical to Trieve, so you have to attach the Knowlege base using API, you can learn more about it from here https://docs.vapi.ai/knowledgebase
It was announced last week.
g
Ok so it's not possible anymore to use dashboard vapi to use knowledge base?
s
We are working on dashboard v2 which will be released by end of this quarter, after that you can use KB using dashboard as well.
g
Ok thanks!
g
Same issue here XD
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@Granth @giorgior27 @Mason | Building KOI @xDekohyx Please take a moment to view this comprehensive video on how to create a Knowledge Base, and kindly share your thoughts on whether you believe it will be beneficial for you and others. https://www.loom.com/share/9986c175aef146f9b85631414d5e1d67?sid=26fd4532-530b-4093-8495-009c6690fc70 cc: @geramalagon
g
Yes I was able to solve it today by using api, I have seen the video now and it seems explaining exactly what I did. I think it is useful
g
What's the exact release date for dashboard v2?
@Shubham Bajaj ?
k
By the end of this month.
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