I've uploaded file for knowledge base however on my assitant tab, it does not show the file anymore. How to solve this?

@lin10 I'm here to help! It sounds like there might have been an issue with the upload process or the file might not be displaying due to a temporary glitch. Here's what you can do: 1. Please check if the file format is supported by the assistant tab. 2. Ensure that the file size does not exceed the maximum limit. 3. Try refreshing the assistant tab or logging out and logging back in to see if the file appears. 4. If possible, try re-uploading the file to see if that resolves the issue. 5. Check if there are any notifications or error messages that could provide more information about the problem. If you've tried these steps and the issue persists, please ask support for more info on this. They can provide further assistance and investigate the issue in more detail.

@Vapi tried all the way above, still cannot

@lin10 I'm sorry to hear that the issue is still unresolved. It seems like there might be a more complex problem at hand. At this point, it would be best to reach out to the support team for further assistance. They have the necessary tools and access to look into the system and help resolve the issue with the knowledge base file not showing up. Please ask support for more info on this, and they will guide you through the necessary steps to fix the problem.

how do i reach out to the support team?

@lin10 To reach out to the support team, you can typically follow these steps: 1. Visit the official website or user portal of the Voice API service you are using. 2. Look for a 'Support' or 'Help' section on the website. 3. You may find options to contact support via email, a support ticket system, live chat, or a phone number. 4. Choose the preferred method of contact and provide detailed information about the issue you're facing with the knowledge base file upload. If there's a specific support channel or contact method recommended for your Voice API service, please use that to ensure a prompt response. If you need further assistance finding the support contact details, please let me know, and I'll do my best to assist you.

@lin10 We have migrated from Canonical to Trieve. You will need to attach the Knowledge Base using the API. You can learn more about it here: https://docs.vapi.ai/knowledgebase This information was shared a week ago.

Hello! I made a videi to help people troubleshoot this issue: Feel free to message me if you get stuck

@lin10 Kindly take a moment to view this brief 10-minute video, which will guide you in setting up a Knowledge Base independently: https://www.loom.com/share/9986c175aef146f9b85631414d5e1d67?sid=71983154-6216-477d-b79a-d6e890002a73. Additionally, you may utilize this tool: https://dub.sh/4GefClE to expedite the Knowledge Base setup process.